Clifford L. Email & Phone Number

Singapore

Singapore

Business Transformation: Set up L&D Department and performed training and performance needs analysis for contextualizing training curriculum to address job site performance gaps (Residential, industrial and commercial estates), and new job redesign. (Roving property officers, cluster & unmanned sites management)Based on BCA’s ITM and LNA, designed and facilitated in-house 12-week blended SOJT + e learning + facilitated classroom course for integrated facility management. Program was approved and adopted as part of a WSG job redesign Programme for facility service providers. (security officers, pest control, cleaners and landscape specialists)Designed and facilitated in-house critical thinking, service excellence, and leadership-level team building workshops.Develop Group-wide learning strategy, learning roadmap, programmes and three-dimensional career development based on new capabilities and skills, as well as promote culture of continuous and life-long learning.Engage division and subsidiary leaders as learning partners to understand strategic capability needs, as well as to design and drive professional skills learning plan to build capability and up-skill different segments of staff.Accountable for maximising and managing learning resources, grant applications and budget. (CTC, CCP, Place and Train programs)Provide internal consultancy and partner internal stakeholders to drive and operationalise learning and organisation development interventions. Constantly review learning strategies and executional processes to enhance objectives, culture and efficiency of learning solutions and operations. Initiate innovative steps to lead the team in exploring and applying new learning and organisation development practices, technology, tools and approaches.Design, deploy and manage LMS and e-learning courses for blended learning alongside SOJT and facilitated learning.

Singapore

Business transformation: Redesigned and converted an old sand sorting factory into a fully operational display showroom, warehouse and office with container loading/unloading bays. Sales training OJT : Train and lead sales team to achieve 5 new projects, and 12 new retail distributors with display and stock orders in 3 months. Align learning objectives from sales pitch, closing, and after sales to translate directly to business goals.Operations OJT: Train and coached operation executives on logistics, goods handling, maintenance and servicing etc. job redesign to include jobsite basic plumbing troubleshooting to align with business goal of reducing costs of third party contractors.Workforce Development: Identified learning needs based on performance gaps from business transformation goals. Ensured alignment of curriculum and workplace training programs to fit the employees' profiles for new redesigned jobs, and implemented career conversion for obsolete roles.For example, tech enabled retail sales reduced door to door sales visiting roles. Cloud based inventory systems reduced manpower reliance on logistics executives, freeing them to pursue operational roles like jobsite maintenance and troubleshooting etc. Branding and product development: Designed and innovated new line of bathroom products. Built new supply chain that reduced costs and optimised revenue, and evolved the business model.

Singapore

Business Strategy & Transformation : Gathered business needs data from stakeholders, market study and industry roadmap for SWOT analysis. Redesigned business model to grow company from a struggling hardware store at Joo Chiat to a lifestyle and renovation products chain, with a sprawling 10k feet flagship store as well as online sales channels, hitting targeted 600% sales revenue growth over 2 years. Branding: Built new corporate identify, and successfully rebranded the group to recruit over 60 new sales partnerships with interior design firms that used to shun the company. Human resource : Interviewed and hired staff of all levels in group.Learning & Development: Performed learning needs analysis for retail sales training interventions, customer service evaluation, and career progression for PMETs. Developed workplace learning and SOJT to address performance gaps : sales and customer service, technical and workplace safety etc. Provided coaching on career development for staff of all departments. Fostered a life long learning culture by creating career pathways and up-skilling roadmaps. Instilled a mentor-mentee program for senior staff to onboard new employees.

65 Ubi Road 1 #02-80 S(408729)

Business strategy: Identified business opportunities, connecting local interior design firms and retail outlets with custom brands of quality bespoke home furnishing products which also met government's stringent regulations. Manufacturing and sales: Designed and created new brands that brought significant higher revenue to distribution partners.Marketing: Managed a social media team that focused on branding and direct sales.Management: Interview and hiring. Provided career development coaching for staff. Attended to staff well-being needs.Learning & development: Performed learning needs analysis for performance gaps, developed relevant courseware and facilitated workplace learning for employees and as consultation services for clients. (technical, sales, customer service and leadership)Interviewed and hired teams to manage showroom retail sales, project sales, marketing and accounts department. Provided career development and external training for professional progression.

Singapore

Sales : Led bathroom and Kitchens sales to achieve highest company revenue ever recorded in a weekend.Design: Designed and constructed showroom displays.Training: Assessed staff's knowledge, skills and attitude, and identified learning and training needs based on business goals. Created curriculum and provided technical and sales training for project and sales teams. Coached staff struggling with morale and low performance successfully, improving staff performance and retention. (Affected staff ended up performing top three in sales figures.) Project Management: Planned and carried out all after-sales kitchen and bathroom installations.Problem-solving: Head of both sales and technical departments to handle all customer service gaps and product performance gaps. Awarded staff of the month twice.

Singapore

Projects Sales - BQ, Tenders, & ContractsProject Supply ManagementCustom Fittings Coordination with Singapore Architects and Factory in Germany Dealers Sales - Customer Relations, Sales StrategyInventory Management, Promotions & Events CoordinationShowroom Sales Bathroom planning & designProject ManagementSupply Chain Management

Singapore, Singapore

Started as management trainee, attached in various departments in following orderBar Tender Outlet SupervisorNight Duty ExecutivePR and Marketing ExecutiveOperations ExecutivePromoted to Operations Manager.Interviewed and hired staff for F&B, rooms service and front office. Provided career progression counselling, designed and implemented reward system with motivation management.Served National Service from 1999-2001.

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