Clifford Liu Email & Phone Number

Langley, British Columbia, Canada

Vancouver, British Columbia, Canada

We provide high quality, end to end Recycling and Waste Management services for medium and enterprise companies in the Greater Vancouver Area. ▪#1 Ranked new hire 2022 ▪#1 Q2 performance 2022▪#Responsible for the full B2B sales cycle focused on mid-market and enterprise corporations in Richmond

Vancouver, Canada Area

Imagine Wireless is the largest locally owned Rogers authorized dealership in Calgary and in late 2015 acquired Digital Communications in BC. Established in 1994, we own 10 retail locations in Alberta and 6 corporate offices in BC and AB with the largest base of corporate customers in Western Canada▪Responsible for running sales and operations for the corporate sales team in BC focusing on the sme space across Canada▪Outbound teams located in Vancouver, Surrey and Victoria and capable of delivering the entire suite of Rogers products from consumer to enterprise level solutions including Unison, Fiber and IoT▪Grew total sales results in the region by 250% while increasing regional profitability▪Restructured and turned around sales production in H1 2016 by 500% in H2 2016▪Led a team of 14 Account Executives and Inside Sales Reps

Vancouver, Canada Area

▪3 time consecutive National President’s Club Winner and #1 across Canada ▪Led a team of 15 B2B face to face and direct sales executives focused on cell phone activations and solution sales covering Western Canada focused on winning business from the competition▪Developed operational, customer service and sales guidelines for the department; Strategic thinker able to recognize market opportunities and execute sales plans and move departmental focuses

Vancouver, Canada Area

▪#1 National Ranking for Sales performance across all teams and #2 overall for all other metrics▪Managed teams of 25 representatives – responsible for attendance management, sales results, quality, tier 3 management escalations, average handle time, first call resolution and schedule conformance•Coached a new team to a top 2 for all metrics and #1 nationally out of 80 teams through a combination of weekly coaching sessions, timely, precise feedback and sales and customer service processes focusing on long term team goals

Vancouver, Canada Area

•Trained new hire classes of up to 30 new employees - delivering course content within tight time frames while achieving the highest employee retention rates in the company by combining in class learning with practical role plays combined with sales and customer service coaching

Vancouver, Canada Area

Ranked in the top 5% for all metrics nationally Focused on retention, new activation lead generation, average handle time and quality

Tokyo, Japan

Primary instructor responsible for new student recruitment due to high conversion rate and taught executives in group of up to 10

Vancouver, Canada Area

Ranked in the top 5% nationallyResponsible for retaining and upselling high value business clients requesting cancellation of their services

Vancouver, Canada Area

Ranked in the top 1% nationallyResponsible for multiple queues including tech support, radio prime, prepaid and consumer accounts and achieved the highest customer satisfaction scores due to empathetic conversation style and willingness to go above and beyond for clients

Vancouver, Canada Area

Responsible for operations, scheduling, customer escalations and salesConsistently ranked as the #2 sales representative in BC and #1 in the store for warranty sales, activations and accessory sales

General Science

Leadership Conversations, Intentional Leadership

Sales Training

Bc Certificate Of Graduation

Activities and Societies: Vice President of the Student Council Cross Country Club