Clifford Osborn Email & Phone Number

Austin, Texas Metropolitan Area

Sole Product Manager on the team, reporting to the Head of Product and CEO. Highly cross-functional role communicating across leadership, internal stakeholders, and customers.- Managed entire Agile product development lifecycle: grooming tickets/sprints, performing UAT, customer discovery interviews, grooming the roadmap and backlog to meet yearly and quarterly goals and OKRs.- Travelled abroad to meet with remote engineers and lead the development and release of a field order creation and tracking product, reducing COGs and improving job completion time by over 50%.- Lead the development, release, and product support for an inventory tracking system to manage thousands of inventory items across 10+ states.- Delivered an analysis of over 100 home leases documenting all human touch-points, defining which could be solved by product, and groomed those solutions into prioritized tickets.- Managed several key vendors and researched prospective new vendors.- Attended industry trade shows and converted new customers.- Became the "go-to" person for all product questions/needs from the Ops team.

Austin, Texas, United States

Co-Founder of a banking and payments fintech that achieved $6m+ AUM. Owned the customer experience, vendor/partnership management, team management, bizdev, product development, and special projects. Earned the nickname "Elmer" for being the "glue" of the team. - Owned support for 5,000+ customers via email, live chat, and phone- Generated and maintained ~50% attachment to Premium tier- Achieved 4+ star rating on App Store, mostly mentioning support experience- Developed all onboarding, training and procedures for support team- 0-1 project manager for LVL Debit Card, from cradle to delivery- Authored company blogs and newsletters to 15k users, 45% open rate- Served as Regulation E Officer and Deputy Compliance Officer- Managed product backlog and roadmap within Agile development cycle- Voice of the Customer translating feedback into refined product requests- Co-managed investor funnel of 100+ investors/funds, built decks, led pitches- Authored and championed company values

Austin, Texas, United States

Received two promotions to Manager and then Senior Manager during tenure. - Managed 250+ of the largest and most important customer accounts >$500k in revenue- Reduced onboarding time by 50% and increased retention by over 15%- Handled high volume inbound tickets/phone/chat for 5,000+ end users (up to 100 tickets/day)- Hired, trained, and managed new AMs- Added live chat support to platform and built out Hubspot- Managed customers in new verticals requiring novel solutions and operations

Austin, Texas, United States

Austin, Texas Area

Austin, Texas Area

- Dedicated retention role, handling save calls from intent-to-cancel customers- Maintained a 25-35% save rate with goal of 15%- Learned to identify true objections, build value in the product, educate and retain customers. - Overcame fierce objections from escalated customers, and created and implemented novel solutions to retain customers.

Austin, Texas Area

- High volume inside sales, cold calling 100+ dials a day- Full cycle sale (sourcing, cold calling, demos, closing, one-call close sales)- Met or exceeded monthly quotas for 18 consecutive months in top 50% or 25% of sales floor

Very early hire during seed stage, was working directly with Founders out of a university-sponsored incubator. Favor Runner, performing deliveries, and optimizing the delivery operations. Very unique experience in the strengths and struggles of a seed-stage startup. Discovered an interest and passion for young startup companies, and the difficult yet rewarding work they offer.

Texas Capitol

I was a legislative intern in Rep. Todd Hunter's capitol office (District 4). Along with learning typical office duties, I improved the social media interaction with constituents, learned how to work with and solve constituent's issues, and expanded my knowledge of the political and social issues facing the great State of Texas.

Call center for the University of Texas, operated by RuffaloCODY. My first experience cold calling. Calling alumni and parents to ask for donations back to the University. Gained experience building rapport with strangers over the phone, and repeatedly asking for money. And pushing forward in the face of repeated defeat.

Corpus Christi, Texas Area

My highschool job. I delivered pizzas, and also worked in store opening in the mornings, doing food prep-work, helping with product unloading, answering phones, and deliveries. Learned the business, and earned the respect of co-workers. Worked in a close and hectic work environment. Earned the respect of my manager, and my district manager, to the point where my assistance was requested to other local area stores. Introduced me to hard work, long days, persistence, and the rewards it brings.

Bachelor Of Science And Arts (Bsa), Biology And Minor In Government

Activities and Societies: Pi Kappa Phi Fraternity, Student GovernmentI worked to complete this degree for 4 years, but struggled finishing.

Education record

Activities and Societies: Student Government, YMCA Youth and Government, Baseball team