Dylan Ribeiro Email & Phone Number

Jersey

Jersey

• Delivering technical support to clients, both internal and external, onsite and offsite, in the resolution of incidents and in support of the operation of their IT environments.Duties & Responsibilities:
• Providing support for specific technology areas (e.g. Microsoft server applications) and supporting infrastructures as appropriate;
• Undertaking any ad hoc engineering projects and tasks as directed and performing other duties to ensure and enhance the effectiveness of services;
• Successful and timely management, resolution of client related queries, in accordance with agreed procedures and standards, resulting in client satisfaction with this service;
• Successful identification and resolution of operational issues as a result of platform and systems monitoring, preventing these issues becoming more serious and costly;
• Identifying trends;

Jersey

Primary role at C5 Alliance is Managing a team of 1st line support technicians and performing business as usual tasks as per procedure also providing out hours 1st line support for various clients, my responsibilities involved:· Managing a small team of technicians, providing training, PDP reviews and ensuring the team is performing to the best of their.

Jersey

Operations Technician performs business as usual tasks as per procedure also providing out of hours 1st line support for various clients. The operations team is at the heart of IT Services providing a quality service higher then that which Clients could achieve for themselves, 7 days a week 24 hours a day.Some of my responsibilities include:-Updating.