Cliff Waijenberg

Cliff Waijenberg Email and Phone Number

Providing World Class Hiking Tours in Ireland @ Walking Holiday Ireland
blackrock, louth, ireland
Cliff Waijenberg's Location
County Louth, Ireland, Ireland
Cliff Waijenberg's Contact Details

Cliff Waijenberg work email

Cliff Waijenberg personal email

About Cliff Waijenberg

I'm the owner of Walking Holiday Ireland, a family-run tour operator specializing in self-guided and guided hiking tours across Ireland’s breathtaking landscapes. Since 2011, we’ve been providing hikers with tailored experiences through Ireland’s iconic trails, including the Wicklow Way, Dingle Peninsula, Kerry Way, and the Causeway Coast, to name just a few. As an experienced operator, our mission is to create immersive journeys that allow travelers to truly connect with Ireland’s natural beauty and rich heritage.With a Dutch background and over 18 years of experience leading high-performance teams across international corporations like American Airlines, Apple Inc., and Vesta, I bring a strong foundation in operational management, strategic planning, and customer-centric service to the tourism industry. I’m dedicated to ensuring our customers enjoy seamless, unforgettable experiences, from the initial booking to the final farewell.I’m currently seeking to expand my network with like-minded travel trade professionals and tour operators interested in promoting Ireland as a premier hiking destination. If you are passionate about authentic travel experiences or are looking to offer Irish hiking tours in your portfolio, I would love to connect and explore potential partnerships.Core Competencies:- Strategic Planning & Forecasting- High-Performance Team Development- Operational Excellence- Product & Project Management- Vendor & Account ManagementLet’s connect to bring the magic of Ireland to travellers worldwide!

Cliff Waijenberg's Current Company Details
Walking Holiday Ireland

Walking Holiday Ireland

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Providing World Class Hiking Tours in Ireland
blackrock, louth, ireland
Website:
walkingholidayireland.ie
Employees:
1
Cliff Waijenberg Work Experience Details
  • Walking Holiday Ireland
    Business Owner
    Walking Holiday Ireland Jul 2011 - Present
    Dundalk, Ireland
    Business OperationsManaging all aspects of the business, including:- Product development- Sales / Account management- Developing reseller partnershipsSales & Marketing- Direct sales to guests and resellers globally- Development and implementation of digital marketing campaigns- European Trade shows (consumer and B2B)Customer Service- Managing the entire customer lifecycle.- Dealing with customers through various communications channels (email/phone/chat) from initial booking enquiry to post-travel surveys
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  • Vesta Corporation
    Customer Service Operations Manager
    Vesta Corporation Jan 2006 - Jun 2011
    Dundalk, Louth, Ireland
    People Management:• Training and development of a high-performance contact centre management team.• Built and managed customers service and fraud analyst teams supporting customers in diverse markets and languages (English, Latvian, Swedish, Spanish & Russian)Strategic Management:• Assisting the VP of European operations built a multilingual 80+ seats inbound contact centre from a green site.• Project and account management for key accounts such as Meteor Top-up Direct, O2 express Top-up, Tele2 Sweden, Vodafone Spain and Vodafone Netherlands. Operations Management:• Successfully managing KPI’s such as cost, agent utilisation, the average speed of answer, service levels and channel revenue as well as customer retention (NPS) and outstanding service delivery across all partners and channels.• Responsible for operational cost/finance budget
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  • Apple Inc.
    Area Manager / Snr Operations Analyst
    Apple Inc. Dec 1999 - Jul 2005
    Cork, Ireland
    People Management - Managing and developing a team of 8 line managers and supporting over 100 call centre agents.Project managed the setup and growth of both the customer relations help desk and the Tier 2 technical support help desk.Operational & Budget - Day-to-day management of call centre KPI’s such as; FCR/NPS and ASA as well as improving productivity and efficiency metrics to budget (CPM/CPC)
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  • American Airlines
    Team Manager
    American Airlines Mar 1996 - Sep 1999
    Dublin, Ireland
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  • Ministerie Van Defensie
    Unprofor, 1St Nl/Be Transport Battalion, Bosnia Herzegovina
    Ministerie Van Defensie Mar 1993 - Dec 1993
    Netherlands
    As part of mandatory 18 month military service in the Netherlands spent 6 months stationed in Bosnia Herzegovina part of the Dutch / Belgian Transport battalion providing food and medical aid to various regions within Bosnia Herzegovina during the civil war.
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Cliff Waijenberg Skills

Management Team Management Leadership Customer Service Team Leadership Operations Management Customer Satisfaction Call Centers Customer Experience E Commerce Account Management Crm Call Center Project Management Team Building Cross Functional Team Leadership Vendor Management Telecommunications Forecasting Change Management Program Management Business Strategy People Management Start Ups Outsourcing Customer Retention Human Resources Project Planning Coaching Business Analysis Strategic Planning Time Management Teamwork Marketing Process Improvement New Business Development Analysis Innovative Thinking Creative Problem Solving Customer Relations Business Process Improvement Service Delivery Training Sales Strategy Social Media Marketing Strategy Business Process Analytics Problem Solving

Cliff Waijenberg Education Details

Frequently Asked Questions about Cliff Waijenberg

What company does Cliff Waijenberg work for?

Cliff Waijenberg works for Walking Holiday Ireland

What is Cliff Waijenberg's role at the current company?

Cliff Waijenberg's current role is Providing World Class Hiking Tours in Ireland.

What is Cliff Waijenberg's email address?

Cliff Waijenberg's email address is cl****@****ric.com

What schools did Cliff Waijenberg attend?

Cliff Waijenberg attended Dundalk Institute Of Technology, Dublin Business School, Grafisch Lyceum Utrect, Lucas College (Voorschoten).

What are some of Cliff Waijenberg's interests?

Cliff Waijenberg has interest in Cooking, Rugby, Literature, Golf, Hillwalking.

What skills is Cliff Waijenberg known for?

Cliff Waijenberg has skills like Management, Team Management, Leadership, Customer Service, Team Leadership, Operations Management, Customer Satisfaction, Call Centers, Customer Experience, E Commerce, Account Management, Crm.

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