-Drive operational excellence through driver supervision, ensuring compliance and resolving customer issues for improved service delivery.-Lead daily team meetings, to optimize routing and daily operational efficiency-Ensuring safety compliance/ safety protocols with weekly team meetings to reinforce best practices.-Monitoring each drivers by reviewing daily recordings to ensure quality assurance.-Managing customer relations to enhance service quality and operational efficiency.- Improving quality by optimizing routes and managing customer interactions.- Enhance service by addressing client issues, ensuring timely service and maintaining strong relations.

- Maintained contact between drivers and home base, dispatched drivers to calls as they are received, using information on customer needs - Assigned routes and service tickets to appropriate drivers throughout the day and for the next day,; closed service tickets each day. - Planed distributed, monitor and follow-up daily route assignments for roll-off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements. - Troubleshooted and resolved potential delivery and pick-up problems before they result in service issues. - Communicated with drivers and customers to ensure customer satisfaction. Communicate service changes to Sales staff. - Answered incoming calls from Customer Service and provided request route information and/or follow up. - Worked directly with Customer Service Manager, Operations Manager and the Driver to ensure prompt follow through of all issues. - Distributed county requests to route supervisors. - Communicated with maintenance shop personnel and serves as an emergency point of contact to drivers. - Reviewed route paperwork, entered customer information to database, and closed work orders from previous records and documents information from drivers and distributes to appropriate departments. - Maintained all data in appropriate systems

- Manage the movement, location, and condition of all DMI4 vehicles. - Schedule preventative maintenance, regular maintenance, mechanical repairs, and body shop. - Managed rental agreements for Amazon delivery vehicles. - Monitor Daily Vehicle Condition Reports. - Provide timely and detailed reports to area managers.-Ensure that all amazon drivers-maintained Amazon’s safety standards. -Worked with DSP’s in resolving issues with their fleet. -Responsible for grounding vehicles unsafe for circulation.

-worked closely with Delivery Service Partners (DSP) to ensure a safe and on time delivery. -Communicate to DSP’s daily assigned routes. -Responsible for gathering all data regarding arrival and departure times for drivers, daily issues with routes, and safety concerns to assist on road shift assistants with daily reports. -Responsible for finding solutions to any problem DSP’s might encounter – including reassignment of routes between DPS’s and reassignment of drivers. -Constantly monitored drivers and loading process to ensure they follow Amazon’s safety standards. -Educating drivers of Amazon’s loading process for efficient delivery.

- Led book production, ensuring quality and punctual delivery, enhancing customer satisfaction.- Maintained inventory and equipment, boosting operational efficiency- Trained in CNC program development, contributing to streamlined planning and execution.- Led production of diverse book projects, ensuring quality standards and timely delivery- Trained team members in CNC program planning and development, fostering a culture of continuous learning and skill enhancement.- Implemented efficient quality control processes, significantly reducing errors and improving overall product quality for enhanced customer satisfaction.- Developed streamlined inventory management system, optimizing stock levels and reducing waste while ensuring timely availability of materials.- Cultivated strong customer relationships through responsive service, proactively addressing concerns and consistently exceeding expectations.