Clifton G. Email & Phone Number

Dallas, Tx

• Provide comprehensive support and maintenance for the Microsoft Intune mobility platform, including configuration, deployment, and ongoing management of mobile devices.• Troubleshooting and Issue Resolution: Investigate and resolve support tickets related to Intune functionality, and mobile device.• Create, configure, and manage device profiles, policies, and compliance rules within Intune to ensure devices are properly secured and in compliance with organizational standards. • Troubleshoot and resolve issues related to device enrollment, synchronization, and management.

Dallas, Texas

• Migrated clients from Workspace One to Microsoft Intune MDM to increase productivity• Managed device profiles, policies, app protection and configuration profiles • Supported major device types Windows machines, Apple iOS and Android.• Assisted users with enrollment/un-enrollment.• Aided project managers with Mobility Application Rollouts • Maintained the required SLA of 96% on weekly stats

• Support mobile devices for IOS, Android & Windows OS devices for various clients • MDM enrollments, corporate email setup, added new users to Airwatch management console, pushed profiles & applications to mobile devices via Cloud. • Provided Application support (Login Only) for all company applications, reset Active Directory passwords.• Also provide scanner support (Intermec & Honeywell Scanners). Made sure all scanners have IP addresses and can communicate within the network.• Assisted with activating new equipment. Also setup device replacements with the wireless carriers for corporate users.

Dallas, Texas, United States

• Received escalated calls from our internal level 1 support team. • Assisted with troubleshooting credit card terminals (Crescent Diamond). • Researched missing payments also assisted with credit card terminals setup.• Assisted managers with answering emails and escalations.• Setup terminal replacements for broken or non-working equipment. • Logged call in the merchant database for each customer. • Trained new employees on equipment and computer software, worked on special projects assigned by manager.