Dom Clifton Email & Phone Number

Vienna

I currently work for CELUM as a Pre-Sales Technical Advisor & Customer Success Manager. This involves working with our account managers, project managers and technical consultants to help customers find solutions for digital asset, collaboration and brand asset management needs, and ultimately help them get the best from CELUM’s platform throughout the product lifecycle. We put great importance on maintaining a proactive approach with respect to our customers needs and ensure great overall customer experience. In addition to supporting our sales teams and providing product demonstrations and training for our customers, my responsibilities have also included writing technical and procedural documentation in English and the accurate upkeep of information for internal & external use. I am familiar with and use various internal Atlassian systems, such as Jira, Confluence, etc., and have a good understanding of various MS Azure services, GDPR requirements and ISO 27001 security specifications.

As an experienced technician, I regularly delivered excellent customer service. I was able to quickly understand, troubleshoot and solve issues, and convey technical information to customers in an understandable way. Additionally, I regularly escalated potential bugs, systemic & procedural issues, which would have otherwise impacted on the service we offered to our customers. I also mentored and trained members of our team to help them approach technical challenges correctly, to create an environment of asking questions and to find solutions, which may not have been initially considered.As a Core and NSO mentor, I helped to facilitate training and the Vienna store setup. We had a lot of challenges and deadlines to meet. Training material was in German, which we got to read shortly before delivering it. Using the little time I had to read, understand and deliver it is probably one of the greatest challenges I have had but also one of the most satisfying.

Stockley Park

While at Technical Service Quality, I worked on & delivered content to global partners (AppleCare) to discuss trends in documented failure types for several Apple products. Much of the work was self-led and I had to learn much in a short period of time. During this time I helped to identify product and/or documentation issues, issues relating to approaches taken by different teams around the world, which resulted in testing methods not being standardised, and bugs in testing systems before they were due to go live.

Master'S Degree, Corrosion Science & Engineering, Msc

Activities and Societies: Cycling, Football

Bachelor Of Engineering (Beng), Materials Science

Activities and Societies: Rowing, Running, Rugby, Labour club