Lead Team of Support Agents Providing 1:1 and driving KPIManage Proprietary Software Integration and Provide Feedback to Engineering TeamAssist in launching upcoming markets in various cities across TexasLead orientations for Runners and manage new Runner activationSupport applicants and Runners using Zendesk, SMS, and emailMaintain a positive Runner community by promoting and upholding the Favor brandWork with current Runners to solve any issues that they may havePromote and sell branded material using Square as point of sale

Work with hundreds of new and experienced improvisation studentsPlan, evaluate, and revise course content and curriculumWork with each student's strengths and weakness' to encourage growth as individual performers and aswell as ensemble performersEffectively explain and demonstrate artistic techniquesResearch, develop, pitch, and direct unique improvisational shows for multiple theatersInitiate, facilitate, and moderate classroom discussionsMaintain student attendance recordsWork with management team to implement marketing and retention strategies

Lead weekly onboarding and hiring sessionsDevelop and maintain spreadsheets and documents with Google SuiteAssist with initial mobile application training for new employeesProvide constructive criticism regarding quality assurance and employee metricsImplement new working processes that deliver continued improvementsDevelop processes for employee evaluation which results in marked performance improvements.Implement marketing strategiesWork with teams across the country with new store roll outsWork together with a team of managers and team leads to ensure business goals are being metEffectively lead a high volume of employees to consistently improve metrics in multiple stores in the Austin area

Managed installation and removal of event materialsWorked with Marketing, Product Management, and other internal teams as needed to define and execute event objectivesAssisted director with planning and coordinated a wide range of tasks for film productions as neededOversaw pre-production, production, and post-production for commercial materialsSecured and prepared exhibit locations and managed on-site logistics