Clifton Lee Email & Phone Number

Frisco, TX, US

Plano, Texas, US

Responsible for serving and supporting the needs of the Practice by driving excellence in patient care and team performance. Accountable for the overall operations of the Practice, including P&L and accomplishing non-clinical performance goals & objectives. A strategic partner to the physicians, identifying more efficient operations processes, optimizing.

• Texas Pain Relief Group (a subsidiary of Physician Partners of America), Dallas-Fort Worth, TXWorked in a newly created role, charged with ensuring 20+ clinics in Texas and Florida were in compliance with the Centers.
• Ancillary Revenue Growth: Helped deliver 20% revenue growth of ancillary services captured from patient chart audits, and implementation of compliance to set Standard Operating Procedures (SOPs) and Protocols.
• Patient Experience Improvement: Boosted patient experience metrics 41%—from 50% to 85% by identifying areas of improvement from key metrics (AIDET); higher online patient ratings translated to increased new patient.
• Regulatory Compliance: Achieved 100% compliance with the Clinical Laboratory Improvement Amendment Act (CLIA) and the Texas Department of State Health Services (TDSHS).
• Regulatory Enhancement: Drove compliance 40% to 98% by revising (SOPs) and fostering more engagement by practice managers and teams.
• Safety Enhancement: Oversaw implementation of safety protocols as required by the TDSHS’s Radiation Control Program. Optimized compliance to promote patient safety and achieve regulatory standards.

Frisco, Texas, US