Install and repair Plain Old Telephone System(POTS) line and Bell Triple Play services for residential customers. This includes troubleshooting aerial and underground faults using digital test equipment. Installation of Modular Dwelling Unit(MDU) stacked television service for apartment buildings. MDU telephone infrastructure rebuilds to qualify units for Bell FibeTV suite of products. This includes replacing old 66-Blocks,crush nuts and pick counts with a BIX (Building Industry… Show more Install and repair Plain Old Telephone System(POTS) line and Bell Triple Play services for residential customers. This includes troubleshooting aerial and underground faults using digital test equipment. Installation of Modular Dwelling Unit(MDU) stacked television service for apartment buildings. MDU telephone infrastructure rebuilds to qualify units for Bell FibeTV suite of products. This includes replacing old 66-Blocks,crush nuts and pick counts with a BIX (Building Industry Cross-connect) system. Install and repair FibeTV services in Ottawa. Show less

As a customer service representative at resolve corporation, I respond to customers who place online orders on FutureShop and Best Buy online stores. I also respond to queries from potential and current in store customers as well. The job entails the processing of online verification of online orders and the escalation of queries to team leads and also the scheduling of appointments for home deliveries. The job also involves troubleshooting of log in issues and also navigating and finding… Show more As a customer service representative at resolve corporation, I respond to customers who place online orders on FutureShop and Best Buy online stores. I also respond to queries from potential and current in store customers as well. The job entails the processing of online verification of online orders and the escalation of queries to team leads and also the scheduling of appointments for home deliveries. The job also involves troubleshooting of log in issues and also navigating and finding products on the website. On some occasions I am required to document and escalate a customer’s store complaint and assure the customer that it will be dealt with speedily. It requires a lot of patience and empathy when dealing with customer’s issue at resolve. Show less

Motivated telecommunications professional experienced in the administration and management of mission-critical telecommunications infrastructures. Valuable depth of experience troubleshooting wide range of IF,RF and other system issues and providing technical support. Recognized ability to develop solutions that increase network availability, improve efficiencies, and drive customer satisfaction.•Engaged learner; well read on current technologies to plan for upgrades and make… Show more Motivated telecommunications professional experienced in the administration and management of mission-critical telecommunications infrastructures. Valuable depth of experience troubleshooting wide range of IF,RF and other system issues and providing technical support. Recognized ability to develop solutions that increase network availability, improve efficiencies, and drive customer satisfaction.•Engaged learner; well read on current technologies to plan for upgrades and make recommendations.•Goal-oriented, systematic planner with big-picture perspective.•Demonstrate strong analytical and problem solving skills, with a solid reputation for root cause analysis, essential for managing multiple projects effectively.•Highly organized, and efficient, with strong communication skills. Interacts effectively with team members and business users to identify requirements and develop cost-effective solutions.•Resourceful problem solver with excellent technical troubleshooting skills. Show less

Earth Station Engineer (3/2001 - 4/2003)Performed testing, installation and maintenance of Satellite Earth Station Sub-systems, equipment and carriers; maintained and monitored the performance of all Satellite and Transmission circuits.Central Office Engineer (9/1992 - 3/2001) Performed routine maintenance on DMS & NEAX 61E digital local switches; maintained accurate records of all installations and disconnections of subscriber lines. Performed traffic and route changes in routing… Show more Earth Station Engineer (3/2001 - 4/2003)Performed testing, installation and maintenance of Satellite Earth Station Sub-systems, equipment and carriers; maintained and monitored the performance of all Satellite and Transmission circuits.Central Office Engineer (9/1992 - 3/2001) Performed routine maintenance on DMS & NEAX 61E digital local switches; maintained accurate records of all installations and disconnections of subscriber lines. Performed traffic and route changes in routing tables and ensured that billing information has not been compromised. Show less