Clifton Smith Email & Phone Number

Falls Church, Va, Us

Successfully created and maintained strong relationships with stakeholders, effectively communicating findings and recommendations to executive management. I oversaw the IT operations team, ensuring seamless integration of technology with business processes, which significantly improved overall operational efficiency. By leading cross-functional teams in the deployment of new software applications and system upgrades, I minimized disruptions to operations and enhanced the user experience.Developed and implemented IT strategies that aligned with business goals, resulting in increased system uptime and reliability. My efforts to optimize resource allocation across IT projects led to substantial cost savings while maintaining high-quality service. Additionally, I analyzed and improved IT workflows, which enhanced response times for support tickets and boosted customer satisfaction.Established robust cyber security protocols and conducted regular assessments, significantly enhancing the organization’s data security posture and reducing incidents. Spearheading the transition to COA security solutions tools resulted in improved scalability and a reduction in hardware costs. Furthermore, I facilitated staff training sessions on new technologies and practices, fostering a culture of innovation and continuous improvement within the IT team.

Falls Church, Va, Us

Dynamic and results-driven professional with a proven track record in leading and directing cross-functional Integrated Program Teams (IPT) and project managers to achieve program cost, schedule, and technical performance objectives. Adept at measuring and reporting program performance, delivering impactful presentations. Skilled in the creation, review, and finalization of program Statements of Work, as well as identifying, distributing, tracking, and completing program requirements.

Arlington, Va, Us

Joined the company to monitor multiple applications and information systems. Accountable for providing server administration and support to virtual and physical servers, including NetApp, VMware, HPCs, Commvault, Nessus, Splunk, Symantec, Ivanti, TFS servers, while performing preventive maintenance and leading comprehensive security infrastructure upgrades on multiple domains. Interface with customers and the government on security requirements for proprietary programs and provide guidance and support to employees working on such activities, helping them stay abreast of changes and updates in requirements.The scope of this role has a focus on performing risk mitigation strategies to protect vulnerable networks following detailed risk assessments. Provide effective assistance with maintaining the defense of the company's network and endpoint security, along with the management of the organization's security tools and technologies that are in place

Us

Served as the single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. Main responsibilities include installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment in a primarily Microsoft Windows-based environment to ensure optimal workstation performance.Worked collaboratively with the Network Administrator to ensure efficient operation of the IT infrastructure. Performed on-site analysis, diagnosis, and resolution of complex desktop problems for end-users and recommended and implemented corrective solutions, including off-site repair for remote users as needed.

Arlington, Virginia, Us

Planned coordinated and implemented network security measures to protect data, software, and hardware. Designed, configured and test computer hardware, networking software and operating systems software. Auto Telephone Switches, Single Shelter Switch, Joint Network Node, Tactical Hub Node. Pair Gain DSL , Fiber Optic Modems, FCC-100, Promina Systems, Routers, Basic Electronics Training (BET), Call Managers, NIPR and SIPR Networks, Digital Signal Communications, Encryption Devices, Electronic Fill Devices, DGM Equipment, IP Switch/Alarm Systems, and PBX Systems. Analyzed equipment performance records to determine the need for repair or replacement. Gathered data pertaining to customer needs and use the information to indentify, and evaluated system and network requirements. Traveled with Homeland Security team providing network support also provided support for NATO missions.

Charged with directing the development and production activities of information technology for UCHC, its management, and staff. Accountable for managing local area networks, communications, EMR/Practice Management & other production software. Planned, implemented and evaluated information technology services for UCHC.The scope of this role focused on negotiating h vendors and contractors the purchasing of equipment/service needs of the organization and solving IT-related issues. I also handled the development and implementation of user training programs for the company's software while coordinating network development and administration of UCHC's network to ensure the system's reliability and maintain optimum uptime.

Supervises and performs complex and multifaceted switching operations functions. Installs, operates, and performs systems maintenance on large and small electronic switches; system control centers; node management facilities; associated multiplexing and combat net radio interface (CNRI) equipment; short range line of sight radio systems; communications security (COMSEC) devices; and other equipment associated with network switching operations. Disseminates network orders, compiles operational statistics and reports, and processes requests for logistic support. Coordinates, integrates, and controls the operation of large and small electronic node switches with associated transmission systems and local network subscribers. Performs systems control center operations for the planning, configuration, and employment of switching equipment. Ensures contingency operations plans and routing subsystems are correctly maintained in the database to reflect current operational scenario. Troubleshoots complex system faults and supervises or corrects failures to meet system availability and reliability standards. Interprets operations orders affecting switching operations. Conducts switching technical, operational, and maintenance training of subordinates. Submits consolidated logistic and system status reports.

Us

Champions communications, customer service, fiscal vitality, and responsiveness within the IT Department. Performs at a professional level handling office automation workflows including Computer System Hardware, Software, and Communications. Functions include direct customer contact, troubleshooting and repair of computer hardware, software, and peripherals. Maintains a supply inventory of department operating supplies. Coordinates with customers, management, and other organizations and agencies to resolve technical issues.

Arlington, Va, Us

Recommended preventive, mitigating, and compensating controls to ensure the appropriate level of protection and adherence to the goals of the overall information security strategy. Assisted in the development of access-controls, separation of duties, and roles. Conducted technical risk evaluation of hardware, software, and installed systems and networks. Assisted with testing of installed systems to ensure protection strategies are properly implemented and working as intended. Assisted in incident response and recommend corrective actions. Communicated with personnel about potential threats to the work environment. Participated in PKI integration system and analyzed current market practice. Participated in development and maintenance of global information security policy.

Santa Clara, California, Us

• Designed and support network topologies where Cisco VPN remote services and PIX Firewalls exist alongside time-sensitive network application protocols such as VoIP and SIP• Provide support for installations of Windows 2000 and 2003 Servers for channel partners where database applications are sensitive to the appropriate network share configurations and remote clients.• Determine, evaluate, and diagnose routing and system performance issues on Comdial, Microsoft, Cisco and 3rd party Linux Products as they relate to VoIP, SIP and telephony systems integrations. • Issues resolved by applying extensive knowledge of network protocol analyzers, the IP protocol stack and associated routing issues.• Carry out testing for quality assurance and provide additional support through creating knowledge base documents for new and existing products. Perform in house and customer training on developing technologies.

Master Of Science, Information Technology Management

Bachelor Of Science - Bs

Associates, Managment Information Technology

Comptia Security + | Ce, Computer And Information Systems Security/Information Assurance

Certification, Computer Systems Networking And Telecommunications 25F