Clifton Toles Email and Phone Number

Responsible for offering site-based community outreach services to homeless and runaway youth in schools, community centers, teen centers, libraries, and other youth agencies.Developed rapport in order to initiate and complete services screenings, intakes and assessments in order to provide referrals to youth service providers. Provide physical, mental, chemical health information and education. Advocated for and with youth as they access and utilize community resources and services; navigate community resources to meet the youth immediate and long term needs.Acted as a liaison for at least one specific community by initiating and engaging in relationships with staff from other youth serving organizations and agencies, while participating and assisting at times in the Call Center and with the Text 4 Help project in responding to youth and other callers seeking help and services.

Responsible in providing direct services to youth and families that are coping with crises while operating within guidelines and philosophies of the organization. Split time between the Emergency Services Program and the Transitional Living program. Provided direct care, supervision, guidance to youth, assisted in Staff meetings to develop specialized program plans for the Youth.Co-facilitated and lead group sessions with youth at the facility as well as Court appearances.Assisted in the provided screenings for services, administered assessments and intake services, documented and reported abuse (when necessary), and completed required file work for youth entering the shelter program as needed.

Provided accurate and complete preparation and management of all real estate documentation and related systems.Worked with the Real Estate team to create and execute strategies to facilitate, organize and improve the overall life cycle management of Target’s real estate document portfolio and related rights and obligations.Worked as key resource for existing store real estate issues in partnership with collaboration with the partnered Real Estate Negotiator.Analyzed closing documents and used independent judgment to identify contingencies and coordinate payment of corporate funds for Target's real estate transactions.Coordinated with the regional Real Estate - Existing Stores Manager to streamline, improve and find value in real estate lifecycle management systems - SLIM and Real Estate Content Management.Insured real estate document portfolio's compliance with company policy and federal and state regulations and requirements.Partnered with attorneys and paralegals to insure that documentation of real estate transactions were accurate and completed based on project specifications formally approved by senior management.Managed overall real estate document organization system and special projects as assigned.

Brand manager for Printing Services, interacting with team members, vendors, guests and executives to ensure accurate and efficient everyday business processes, and deliver high-quality print materials for meetings and presentations.Managed multiple projects of high importance, over-delivering on results, and acting as a brand manager for Target guests, team members and vendors.Built and maintained strong working relationships with various levels of team members, vendors, and Executives in order to deliver outstanding service with digital printing, graphic design and bindery.Lead various Printing Service projects partnering with teams such as Community Relations, Meeting & Planning, Property Development and various business councils.Managed details of the intake of print jobs and coordination of print production efforts.

Lead the testing of Kodak photo material to ensure product would deliver on Target’s brand and quality standards prior to enterprise-wide store rollout and replacement of existing vendor assets and materials.Tested and implemented new Photo Lab practices and provided product feedback to Photo team for process improvement.Assisted and trained new hires on photo finishing machine process, Team member services and acclimation to the Target culture.Processed in-house photos for Team members, worked closely in conjunction with Conference Services and Target Team member dry-cleaning services to provide an efficient and convenient service.Maintained proper care and instruction of photo finishing machines and provided technical help to avoid increase in technical support with strategic troubleshooting.

Collected payments on assigned delinquent accounts by reviewing documentation, contacting customers and clients by telephone and/or written correspondence to arrange repayment schedules in order to minimize loss to the organization.Managed 200 accounts daily and at least $350,000 in collections per month to achieve business objectives and forecasted financial goals. Assisted customers with general banking matters, particularly details regarding aging of accounts. Gained extensive experience dealing with distraught and/or confused customers in a solution oriented approach.