Service Business management professional with more than 30 years, Brazil and Latin America (International experience), of knowledge and expertise in ITO/BPO and Payments (Help Desk/Call Center, Service Desk, Desk Side Support, Supply Management, Import and Export, Infrastructure Management, Project Management, budget Management, Pre-sale & Post-sale Support and Contract Management) and more 6 years in experience on electronic payment and acquiring market.Strong leadership and experience developed on non-stop operations, relationship and critical projects with customers on many sectors (banks, public sector, financial, global commercial and industries, telecommunications and transportation). Proven track on business as usual and start up business, cost management and time do delivery. Achievement oriented and eager to take action and see results and even facing obstacles, get energy and perseverance to keep going forward. Motivated and optimistic, has a strong sense of urgency, business drive and resilience.Held a variety of leadership position conducting many operations around Brazil and Latin America (including relocation inside and outside Brazil), with responsibilities engaging local business, multi-language project team and start-up business.
Listed skills include It Service Management, P&L Management, Sla, Team Management, and 51 others.