Haley Cline Email & Phone Number

- Copyedit and proofread personal and team appeal letters before submission to ensure content accuracy, alignment with planned arguments, consistency with complex style guide requirements, and quality control standards- Ensure multiple simultaneous projects are submitted timely by operating within strict deadlines- Prioritize and manage personal and team.

Salt Lake City, Utah

- Write and edit appeal letters on behalf of families seeking insurance reimbursement for medical and behavioral healthcare treatment services—over 750 appeal letters written and edited to date- Download, review, quote, and annotate medical records to prove patients met medical necessity guidelines- Ensure appeals are submitted timely by operating within.

- Proofread manuscripts of varying lengths, from 30 to 317 pages, to find errors in spelling, punctuation, word choice, tense, and grammar- Create a synopsis of each manuscript, as well as an analysis and suggestions for the author

Washington D.C. Metro Area

• Verify and input time into payroll software, complete ACH transactions, and print check stubs for field employees weekly
• Communicate with basic Spanish skills and collaborate with interpreter to ensure that all non-English speaking employees understand the application process, their retirement plans, and any other information they may.
• Work as part of a four-person administrative team in order to maintain an efficient front office, including acting as a receptionist and updating inventory of supplies

Washington D.C. Metro Area

• Receive material invoices from vendors and process from start to finish: setting up the vendor when necessary, giving invoices to project managers for approval, reviewing quantities and prices for accuracy, inputting.
• Review monthly statements and contact vendors for missing invoices; respond to inquiries via phone and email
• Process expense statements, determine which accounts charges are applied to, and reimburse employees
• Track material costs per invoice with Microsoft Excel spreadsheets
• Cross-trained in payroll duties, including confirming and inputting time into Viewpoint payroll software,completing ACH transactions, and printing check stubs

Fredericksburg, Virginia

• Utilized customer service skills to ensure compliance with rules and regulations of computer lab
• Assisted and engaged with students and faculty, creating a pleasant but professional atmosphere
• Monitored computer lab equipment, ensuring functionality and prompt repairs
• Scheduled use of lab for classes and ensured no overlaps in the calendar

Harrisonburg, Virginia

• Researched potential grants and organized grant information into an Excel spreadsheet, with simple categorization that will allow Skyline Literacy to use the list in the future in choosing grants to apply to.
• Discovered online resources for Skyline Literacy to display in order to give additional assistance to learners and tutors for use outside of formal tutoring sessions.
• Created an online Tutor Orientation Presentation to allow volunteers to complete the orientation process on their own if unable to attend orientation in-person.
• Developed a Tutor Handbook for volunteers to use as a printed resource containing information on the history of Skyline Literacy, tutoring programs, and policies of the organization.

• Trip-led summer service trips in Honduras, including the annual Leadership Summit, where volunteers from university chapters across the United States gather in Honduras to learn fundraising and networking tactics.
• Collaborate with volunteers on how to effectively run chapters, and help chapter leaders network between each other to ensure collaboration in fundraising and service efforts.
• Organize the annual United States Chapter Summit Conference between chapters.
• Created and filled Recruitment Intern position and chose replacement Social Media Intern.

• Assist students with improving their overall writing skills, including lower-order concerns (grammar, usage, and sentence flow), as well as higher-order concerns (idea development, audience, and theme).
• Teach writing skills in a manner that builds confidence and encourages students to retain lessons learned.
• Attend weekly Professional Development meetings in order to improve leadership and teamwork skills.
• Co-authored an article titled “Peer Editing Native Speakers’ Papers: English Language Learners Turn to the Writing Center for Feedback Expertise” for the SLW News article.