Led development of a custom service desk platform used by more than 100 agents utilizing Salesforce Service Cloud, Apex, and VisualforceDesigned and implemented a self-service portal accessed by all CSRA employees (more than 18,000 people) utilizing Salesforce Community CloudDeveloped full end-to-end data migration process from Lotus Notes to SalesforceMigrated more than 1TB of crucial company data from Lotus Notes to Salesforce utilizing MySQL and Apex Data LoaderCompleted the first successful migration of Lotus Notes data in the company ahead of scheduleDelivered clean, organized, and functional bug fixes and enhancements for more than 12 custom Salesforce applications in a consistent and timely manner Composed clear, concise, and detailed technical documentation for newly released applications and enhancements

Extensively researched current developments in cyber engineering and delivered weekly report of findingsPartnered with LA Tech professors and other interns to research and develop a new and unique cyber security systemCollaborated with teammates to compose a paper detailing our research according to the IEEE Standard

Collaborated with other members of the logistics team to unload, unpack, organize, and stock new merchandise.Managed fitting room operations by coordinating waiting customers and maintaining organization.Provided customer service to shoppers.

Gained experience in Java, Android development, HTML, PHP, and SQLCommunicated with client concerning their requirements for the desired systemAnalyzed client’s needs, translated them into system requirements, and implemented those requirements into a working systemLearned new programming languages and techniques from professors and graduate students