Chasitie Osborn Email & Phone Number

Dallas, Texas, United States

Addison, Texas, United States

Addison, Texas

Dallas, Texas

Plano, Texas

Plano, Texas

Cedar Hill, Texas

- Supervised staff to ensure proper cash management- Conducted monthly/quarterly/annual audits of numerous cash entities- Demonstrated proven knowledge of branch operations- Ensured compliance with branch security- Minimized cash differences and LAW Losses- Influenced/problem solved/made sound decisions under pressure- Utilized appropriate mix of part-time and full-time staff to ensure optimal coverage- Focused on Teller recruitment and retention- Effectively coached/mentored Tellers on desired behaviors- Ensured employee compliance to company policy- Managed operational functions including loss control, compliance, and customer retention/audit standards- Supervised, coached and developed Tellers, Senior Tellers and Lead Tellers regarding policies, procedures, products, systems and banking transactions- Demonstrated strong knowledge of branch operations, paying and receiving transactions, regulatory compliance, and bank policy & procedures- Lead and developed branch teller staff to meet customer service needs/expectations- Promoted and supported a synergized teamwork environment

- Exceeded expectations in transaction accuracy and volume- Provided exceptional customer service- Promoted excellent team performance while adhering to company policies & procedures- Provided guidance and workflow direction to Tellers on all financial transactions

- Supported sales staff via lobby management, setting appointments, completing account maintenance, etc.- Identified opportunities to engage in customer referrals to bankers or other sales specialists- Focused on operational excellence * Complying with company policies & procedures * Following appropriate security, audit, compliance and code of conduct guidelines * Handling customer sensitive data appropriately- Developed rapport with peers and customers by listening to their needs/requests via demonstrating honesty and open communications

- Served as first point of contact in a vital role to the customer’s banking experience - Conducted face-to-face interactions with customers daily- Provided top-notch customer service- Handled various financial transactions accurately & efficiently- Awarded “Top Balancing Teller” year after year

- Served as first point of contact in a vital role to the customer’s banking experience - Conducted face-to-face interactions with customers daily- Provided top-notch customer service- Handled various financial transactions accurately & efficiently- Awarded “Top Balancing Teller” year after year