Ebc It Operations Manager
Current• Manage technical operations for Dept of Education EBC (Enterprise Business Collaboration) SharePoint environments. Involves support of all SharePoint 2010 and 2013 platform architectures across 15 SharePoint farms, 50+ Developer servers, and all auxiliary applications. • Function as 2nd and 3rd tier technical support for 7,000+ FSA staff members. Support includes use of EBC SharePoint sites and features, application of site customizations, assistance with integrated applications and troubleshooting technical issues.• Manage On-Call rotation schedules and hold weekly meetings with EBC Support Engineers to assign, review and update Action Items. • Assist FSA Developers with installation, upgrade and troubleshooting of custom integrated applications and SharePoint solutions in Developer Sandbox and FSA environments. • Work with FSA team managers to determine change and deployment schedules in consideration to development cycles of all FSA Teams.• Assisted in migration of all EBC SharePoint farms from Dell Virtual Data Center to HP Next Generation Data Center. This included documentation and duplication of current firewall ports, updating SharePoint farms to new server names, setup of new service accounts, submission of access request forms for internal team and FSA developers, and working with HP technicians to troubleshoot various SQL migration problems.• Created new FBI Case Tracker system in SharePoint 365 environment, per CIGIE government contract. Setup new SharePoint sites and securely migrated all previous data from on premise to SharePoint 365. Created new InfoPath forms and field calculations to greatly improve previous functionality. Setup custom SharePoint account restrictions and performed extensive functionality testing to meet contract security requirements.