Executive assistant to a US-Based restaurant franchising company.

Provided virtual assistance services for a US-based recruitment/staffing agency.Pre-qualified applicants and facilitated endorsements to recruiters, optimizing candidate selection processes.Conducted email and chat correspondence, coordinated meetings, to ensure seamless communication.Managed and updated CRM and ATS systems to maintain accurate candidate records and track progress.Utilized platforms like Indeed and CareerBuilder for candidate sourcing, employing boolean operators to create comprehensive databases.Processed data through Excel/spreadsheets and generated reports with analytics for informed decision-making.Proactively generated leads of potential clients, contributing to business expansion opportunities.Identified and recommended process improvements to enhance operational effectiveness.

Managed an online healthcare product selling business, demonstrating entrepreneurial initiative and sales acumen.

Managed back-office business process outsourcing operations for a US-based healthcare provider, ensuring seamless service delivery.Managed inventory, staffing, and capacity planning to optimize resource utilization.Upheld quality standards through coaching, training, and implementing process innovations.Fostered strong client relationships and collaborated on project management initiatives to drive mutual success.

Provided leadership and guidance in a customer service BPO call center environment, focusing on coaching, mentoring, and training.Assisted HR in mass hiring efforts, contributing to team growth and development.

Delivered exceptional customer service for a US-based ISP provider, handling inbound and outbound calls, chat support, and upselling initiatives.Managed CRM updates and resolved escalated customer issues, ensuring high levels of satisfaction.

Conducted general accounting duties, including recording daily bank transactions, maintaining compliance with policies, and preparing financial reports.