Clint Edmonds Email & Phone Number

Clarion, Pennsylvania

Sr. Client Account Specialist/Reporting Analyst• Gather and converted requirements from both internal and external clients into technical documents• Create views and stored procedures to reduce apparent database complexity for end users and to prevent sensitive information from being displayed.• Retrieve data using joins and other complex queries in AQT tools such as Oracle 11i• Generated reports using Crystal Report XI along with Jobs, Alerts and scheduled DTS Packages• Schedule and maintain delivery of all reports to help ensure adherence to USCIS guidelines using a variety of software including CRD, Business Objects and Sperry• Develop new and improved processes for compliance and billing reporting• Generate and analyze data for business reviews performance assessments using SQL server 2005/2008, Business Intelligence, Oracle11i, MS office 2007 and Crystal Report XI• Forecasted, analyzed data and trends and created reports that highlighted areas in need of performance improvement utilizing Microsoft Access and Excel as well database queries• Trained juniors and peers in defining and implementing technical specifications for I-9 compliance solutions.• Created test reports, optimized slow running reports, monitored performance of reports and took corrective action to improve and reconcile discrepancies between the expectations of clients and information presented in their reports. • Coordinated with project management and other teams to ensured timely deliverables, handle client critical reporting issues, fix breaks and create enhancements for the I-9 platform • Compared reports to payroll feeds to ensure accuracy• Entered accurate information into the database for table creation and reporting

Client Account Specialist • Managed and served as a single point of contact for 45 I-9 clients• Compiled monthly billing reports for finance• Interacted with clients on a daily basis to ensure product satisfaction• Collaborated with Product Management to fix breaks and create enhancements for the I-9 platform• Generated, deliver and review client reports to help ensure adherence to USCIS guidelines• Answered incoming calls on the I-9 support line

Client Account Representative• Processed incoming mail daily• Developed and implemented forecasts and spreadsheets for the I-9 department• Acted as team lead and liaison between first shift management and second shift employees• Interacted with clients on a daily basis through emails and phone calls to increase compliance

Cheraw, Sc

• Organized and followed up on credit and collection attempts by means of phone calls, visiting customers at home, and repossessions of merchandise • Obtained new rental orders via telephone sales and on the sales floor• Distributed print materials and telemarketing to create new business• Directed Account Managers as required for timely completion of work including deliveries, account management, and customer service calls

Erie, Pa

• Developed and implemented new Corporate sponsorships with local and national clients• Responsible for establishing and maintaining corporate relationships with sponsors• Assisted with the preparation of presentations for sponsor meetings• Worked with various sponsors (including Budweiser, Harley Davidson of Erie, PA and Crazy Hazel’s) on special events and promotions• Managed the fulfillment of sponsorship commitments for the Erie Freeze• Managed all game day operations, including ticket sales, program sales and supervision/management of 5-10 interns.

Erie, Pa

• Managed a team of 50 elite sales agents responsible for answering incoming calls for West Corporation client products including Total Gym, Gold’s Gym Power Flex, Wieder’s Platinum Crossbar, Video Professor and AT&T Wireless product sales• Responsible for the motivation and mentoring of sales agents• Management responsibilities included: Improving performance, organizing training, interviewing/ hiring new team members, disciplining team members and holding sales agents accountable for performance.• Attended and led specialized training courses including: AAP Guidelines, Mentoring, Business Writing, Time Management, Business Etiquette, Verbal Communication and Sexual Harassment Issues.

Education record

Education record