Clint Morrow Email & Phone Number

Meridian, Id, Us

Fremont, California, United States

● Supervise six (exempt) managers and ninety (non-exempt) network technicians responsible for outside plant cable infrastructure maintenance and residential broadband, voice, and video installation and repair.● Lead strategy development to enhance customer experience, employee safety, and quality management.● Successfully launched a market-wide fiber build program, unifying efforts across construction, maintenance, service delivery, and sales to expand AT&T's fiber service customer base in the West region (2022).● Implemented a seamless communications platform, enabling efficient sharing of key operational changes among 50,000 field operations employees for improved execution and understanding (2021).● Established a monthly best practice call for ~70 entry and mid-level managers, facilitating knowledge sharing and driving performance improvement across regions (2019).● Initiated a bucket truck trial resulting in a 320% reduction in helper tickets, subsequently expanding the program throughout the Western Region (2019).● Led a cross-functional team program that achieved a 10.53% year-over-year improvement in field productivity across business units (2018).● Conducted a customer service training program, leading to a 4.4% year-over-year enhancement in the customer experience (2018).● Collaborated with product marketing and sales to facilitate job shadows, resulting in a 5.7% year-over-year increase in ticket complete rate (2018).● Achieved a 69% reduction in lost workdays and measurable safety incidents through the development and implementation of a comprehensive safety training and awareness program (2017).● Developed and executed a performance management plan, yielding a 74% success rate in improving individual technician performance (2017).● Consistently ranked in the top 2% of all network operations territories nationally for overall performance measures from 2013 to 2015 (stack ranking ceased in 2016).

San Mateo, Ca

● Led a team of managers, sellers, and sales support staff, achieving assigned sales quotas and delivering exceptional customer experiences.● Conducted sales and service metric analysis, providing guidance on coaching and performance management opportunities to the leadership team and peers.● Led the retail sales team to rank in the top 5% of all retail stores nationwide for sales and customer service in 2011 and 2012.● Participated actively in the Retail Operational Excellence Committee for Northern California, contributing to improved messaging across all Northern California retail stores (2012).● Served as an ethical leadership mentor in the Retail Leadership Development Program (2012).● Achieved 1st place in Accessory sales out of 474 stores in the Western region (2011).

Camp Pendleton, Ca

● Led a team of six supervisors and twenty-four craft personnel in an operations environment, responsible for their leadership, management, training, and welfare.● Received a meritorious mast for exceptional planning, organization, and execution of vehicle armor outfitting for an explosive ordnance disposal team (2004).

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts (B.A.), Ethics And Law

Activities and Societies: Philosophy Club Hosted "What they Believe" panel

Associate Of Science (A.S.), Network Security