- Developing and implementing strategies promoting the organization’s mission and “voice”,creating complete business plans to attain goals and objectives set by executive leadership.- Building an effective team of leaders by providing guidance and coaching to subordinate managersIdentifying operational strategies by conducting a needs analysis, performance reviews, defining client requirements, planning and controlling implementations.- Monitoring site performance, identifying problems, creating action plans and implementing those to resolve performance-related concern. - Auditing program compliance to existing company policies, procedures and, and standards.- Managing financial objectives by preparing monthly budgets, monitoring revenue and expenses, and overseeing compliance to approval and liquidation processes- Being a key contributor to adding value to the program’s mileston.es and accomplishments and achieving organizational goals.- Promoting continuous improvement and innovation by launching new processes and initiating process calibration and review.- Nurturing and maintaining excellent communication and relationships with business partners

- Responsible for new business development across the globe- Provide consultative Business Process Outsourcing (BPO) sales of Call Center Services and other services across numerous verticals.- Generate, develop and qualify potential leads with targeted businesses through various prospecting activities, including cold calling, canvassing, client referrals, broker referrals, and partner relationships- Build relationships with entirely new brokerage firms in a given market and expand relationships within existing markets- Plan and conduct targeted sales presentations according to audience/client needs- Maintain up to date knowledge on the full scope of Open Access operations and services- Maintain professionalism, diplomacy, sensitivity, and tact to portray Open Access in a positive manner.- Use market data to maximize effective sales pitch- Continually update Zoho CRM prepare ad hoc reports for sales management as requested maintain expense account- Ensure timely and appropriate follow-up after receiving leads with a complete profile of client information, including calls-to-action, sources, and dates- Create and perform professional, effective, face-to-face sales presentations to match Open Access BPO services with identified client needs- Achieve and exceed assigned sales and business quality objectives- Monitor competitive activity and market conditions, providing feedback and suggestions to management.- Manage sales pipeline and opportunities in various stages through close- Responsible for the successful transition to implementation and account management post-close- Responsible for directing the work of the Sales Executive and Business Development Representative who assists with proposal and presentation development and other analytic work supporting the sales process