Clint Ryan Email & Phone Number

Sydney, New South Wales, Australia

As a Financial Crime adviser at NAB, I play a crucial role in providing expert advice to protect NAB and the community from criminal exploitation. Reporting entities are one of the first lines of defence in the fight against money laundering, terrorism financing and other serious crime.At NAB, my current role includes:• Providing expert advice on AML/CTF regulations and internal policy• Management of the Line 1 and Line 2 Financial Crime responsibilities for the Citibank customer migration into NAB, including management of a Transactional Services Agreement• Supporting various stakeholders and business units with advice and expertise on best practices• Leader of Line 2 Merger and Acquisitions activities• Line 2 Innovation lead for NAB's Personal Bank division• Provide credible challenge to the Line 1 businesses on initiatives, issues, new products and technology• Creating reports/decks for senior management, detailing metrics and information on risks and issuesMy achievements include:• Implementation of NAB's AML/CTF Program across the Citibank business• Optimising eKYC processes, increasing pass rates by 15%• Active involvement in formation of Reliance Agreements, the first in Australia

Sydney, New South Wales, Australia

At Citi, my role included:• Supporting the AMLCO with day to day activities supporting the Global Consumer Bank.• Creating reports/decks for senior management, detailing metrics and information on risks and issues• Forming and updating of the local AML Program • Providing expert advice on AML/CTF regulations and internal policy• Governance and oversight of AML/CTF operations • Oversight of all regulatory reporting, screening and transaction monitoring operations• Actively involved in divestment of the Global Consumer Business to NAB• Stakeholder management including onshore and offshore stakeholders

Sydney, Australia

Principal role: Management of Regulatory Reporting across Citi. This includes oversight and governance of the processes and systems used for reporting data to Regulators, as well as stakeholder management and reporting of metrics to regional and global teams.

Sydney, Australia

Principle role: Provide management focus to ensure the efficient and effective delivery of quality, streamlined customer transactions, meeting, and exceeding key business drivers and customer expectations. Drive process improvement to reduce costs, turnaround times, improve quality and improve customer service.Key achievementsI co-led the Digital Transformation of the Funds Transfer process, streamlining the online interface and backend systems to increase STP resulting in faster payments for customers, reduced manual handling while keeping inline with current Regulatory reporting standards. Collaboration with onshore and offshore teams and the formation of Business Requirements Documents was crucial for the success of this initiative. My Technology background provides an additional lens to assess opportunities and provide creative solutions to enhance and improve the Customer Experience.I led the Consumer Bank Operations Team through the implementation of the NPP, leading the requirements gathering, testing and coordination of teams within the Consumer Bank to ensure each of the Businesses that are impacted had adequate awareness and training.I manage a team of 50 staff including onshore and offshore staff spread across three locations, maintaining strong KPI's and audit results. I have strong leaders at each site that mange the teams well and maintain our strong results.

Sydney, Australia

Principle role: Managing 2000 users throughout Australia & New Zealand, providing first and second level support for desktop and communications hardware.Key achievements> Project lead of a software reconciliation initiative which had a cost save of $50k in licensing fees.> Relocation of businesses from head office in Park St in the Sydney CBD to the Rhodes Corporate Park. This included all desktop hardware and printing devices.> Participated in regional initiatives to implement efficiencies and improve staff satisfaction.> Roll out of new printer fleet and backend services.> Coordination of new fit out of new audio/visual hardware in Sydney offices.

Sydney, Australia

Provided desktop customers with highly competent and professional desktop support services. Built and maintained existing relations with Citi technology staff and internal Business Management. Liaison with third-party market data and application vendors as well as internal domestic and global support groups.Duties:Worked with the team/colleagues collaboratively across the organisation to resolve a variety of technical problems.Worked with regional and global support teams to provide a consistent platform of applications and solutions.Resolved local and global problems in a timely manner (included after hours conference calls, support or in-building user relocations).Managed application rollouts for the supported businesses.Communicated with management on outstanding problems and possible technology issues.Log incoming problems to a global system for tracking and reporting purposes. Installation/relocation of hardware where required by the business.Maintained Disaster Recovery site for the business.

Career Qualified In Banking, Finance, General

Career Qualified in Banking certification issued by FINSIA.

Education record