As a Real Estate Franchise Owner for Rawson Properties Grassy Park, Cape Town, I am a dynamic entrepreneur and leader who has invested in a reputable franchise brand, leveraging its established reputation, systems, and support network to drive business success. My primary role is to oversee and manage the day-to-day operations of the franchise, focusing on building a high-performing team, delivering exceptional customer service, and driving revenue growth through innovative marketing strategies and community engagement.My key responsibilities include:- Recruiting, training, and mentoring a team of skilled real estate agents and support staff- Developing and implementing business growth strategies to increase market share and revenue- Ensuring compliance with industry regulations, franchise agreements, and company policies- Fostering strong relationships with clients, community partners, and industry stakeholders- Staying up-to-date with market trends, industry developments, and competitor activity to maintain a competitive edge- Collaborating with the Rawson Properties network to share best practices, leverage resources, and drive collective successAs a franchise owner, I embody the values of Rawson Properties, prioritizing integrity, professionalism, and customer satisfaction. My leadership and business acumen inspire my team to achieve exceptional results, making our franchise a leading force in the Grassy Park real estate market.We help you find your dream home 🏠 or help you capitalise on your investment 🏡 via trained professionals who, in turn, you’ll help, by realising their dreams of becoming financially independent.

Our international clients trust us with their accounts because we deliver quality results, with unyielding integrity and can always meet deadlines because of our Leadership’s combined 100 years’ experience in the captive and outsourcing contact centre industry. Our expertise is utilized in ANZ, NA, EMEA, APAC and LATAM. We take care of your recruitment requirements via our Talent Division, Training and Development, via our Academy, your Contact Centre requirements via our BPO and recently, we’ve started to assist small to medium sized businesses with growing their market share through an increased presence on all Social Media Platforms. Our expertly trained professionals are waiting to add more value to your business. Our BPO, fit for growth, across all time-zones, operates using models best served for customer retention and profit.We’re outbound specialists. It’s our energy that’s different. askOsca is called upon to train other sales contact centres – companies such as Direct Axis, Santam, Capfin, Tenacity, Homechoice and Webhelp have called upon askOsca to deliver Sales Training or help improve their Leadership team’s ability to coach. We’ve developed and perfected our very own Sales and Coaching models to produce best in class results. We’ve taken everything that we’re good at – and we’ve provided this as a service, to other BPOs in Cape Town and our clients, based in the UK, America and Germany. Our BPO is based in the community of Grassy Park. We pioneered the strategy to bring International BPO work to the people, helping them reduce transport costs, increase time with friends and loved ones, due to the short distance it takes to get to and from the office. We’ve provided skills to matriculants, non-matriculants and the unemployed, making all of them employable in the industry. Our ability to operate, in a profit and increased top line revenue, year on year, since 2013, has made us a destination of choice, for many blue-chip clients based overseas

Mobile & Lifestyle Products Direct to the SA Market via Telemarketing & Online ChannelsStrategic Implementation of Executive Objectives Direct Management of Budget and Incentive SchemesImplementation of Reward and Recogniton StrategiesDesign and Development of Sales Training ProcessesStrategic Consulting, including business plan & sales strategy development.

I successfully managed a 150 seater Telemarketing department. We market Personal Loans and the RCS GP Card. Challenging strongly for a bigger market share and currently, more than on the right track! I achieved a record month in Loans Advanced to existing and new customers with my Team of 7 Team Managers in my final month with the company. I helped my department make Financial Year End budget 2010/2011 and we were on track when I left, for 2011/2012With the help of a good team I implemented sales coaching and business process specialist roles which assisted with the attainment of milestones within the company. Designed new sales and coaching models in collaboration with the Training department. Designed new Reward and Recognition models to assist with staff retention strategies.

Involved in starting the Outbound Department at Fusion, now called WNS. Signed my former Dialogue SA client, Emedia, to join us at Fusion - worked with former Dialogue colleague, Justin de Vos, in a client-supplier capacity for Medscheme Life and implemented and successfully managed PlayMoreGolfSA. Implemented most of my knowledge gained at Dialogue Group in my role as Senior Ops Manager for outbound but couldn't resist an offer to experience the captive call centre environment at RCS

Managed 5 Call Centre Managers who each managed 5 Team Leaders, with a span of control between 12 and 15 agents per TL. I managed accounts for both International and Local Clientelle with the likes of Barclays and Edcon being amongst them. Travelled to the UK on 2 separate occasions to assist with the implementation of my Barclays and Emedia accounts respectively. Involved in designing new coaching and training models to assist with operational improvement. Involved with Reward and Recognition Model implementation and design. Dialogue allowed senior managers to freely design and manage new and existing processes. Client relations and other key stakeholder relationship management was part and parcel of this role.

Telemarketing to the SA retail consumer market using a Predictive Dialer. Worked under the supervision of Carmen Timm and Call Centre Manager, Janine Wray and Tracy Booysen. Sold using the HomeChoice catalogue sent out to prospective customers using a Direct Mailing system