Clint Cullen Email & Phone Number

New Braunfels, Texas, United States

New Braunfels, Texas, United States

New Braunfels, Texas, United States

Software Developer responsible for updating and maintaining software for Payment Card Industry (PCI) printing and card personalization. Reduced downtime during holiday rush from 30-35% to less than 10% during first year by locating and fixing code issues in legacy VB.NET and C# code and automation processes. Responsible for continually updating software for improvements in code quality and reliability. Responsible for code modifications and data changes when a new customer or card program was to be added.Develop new software to on-board new customers into the card personalization and printing process with DataCard and Matica printer output formats and counts reports for the customer and Customer Service Representatives.Created a test\integration environment for the production process for development and testing which helped reduce downtime by allowing for development and testing in an environment that would not impact production. Worked with the customers to prevent test files from being sent into production until verified in the test and integration environment.Subject Matter Expert for Card Verification Value processes utilizing PrimeFactors Bank Code Security Software (BCSS) and Thales HSM's.Developed software to automate product shipping with the US Postal Service Electronic Verification Shipping (eVS) web services to enable electronic transfers of USPS shipping manifests and tracking for Gift Card Mall (GCM) products; removing manual processes which were currently in place.

Greater Denver Area

Development of ASP.NET internal customer management application utilizing ASP.NET web forms, Web Services, LINQ to SQL, Microsoft AJAX web toolkit, javascript, HTML, and CSS.

Englewood, Co

Maintained legacy .NET 1.1 \ 2.0 email marketing application. Designed, developed, and tested social media integration for 2.0 version using ASP.NET and C# .NET 4.0, OAuth, MS SQL, Telerik, Javascript, JQuery, XML, REST services and other Microsoft web development technologies. Helped implement TFS into SDLC. Designed, developed, and tested user notification system for delivering application messages to the users utilizing HTML email templates with merge fields and data replacement functions. Designed interface to allow messaging system to handle many different email templates and merge processing.

Complete re-design of member management web application from 10 year old classic asp to ASP.NET MVC.

Developed multiple SSRS reports for new .net MFC application.

Customer Care Project Manager (2007-2008)Focus on customer satisfaction - research, plan and implement support products consisting of knowledge base, customer forum, ticketing, communication and case tracking software. Customer Support Manager (2006-2007)Manage team of support engineers focused on customer issue resolution, satisfaction and retention. Senior Technical Consultant (2004-2006)Responsible for communicating with customers to resolve issues regarding complex SQL Server 2000\ 2005 based configuration management database application. Install and configure SSRS in customer environments - part of installation of SQL Server, IIS, and SSRS to support configuration management database application.Develop custom SQL and SSRS reports for professional services contracts requiring the documentation of report requirements, desired outcome, report scheduling, viewing, printing and emailing of reports.Design custom, internal SSRS reports for executive staff reporting on support department personnel’s daily, weekly, monthly and yearly performance levels and customer satisfaction.Resolve thousands of customer cases per year utilizing SQL server profiler, SQL enterprise manager, SQL query analyzer, and other troubleshooting tools and software.

Member of a team of administrators tasked with maintaining the daily health and operations of mission critical systems for e-commerce banking application, Active Directory, server patching and security. Research and implement configuration management product to streamline server and workstation security patching and server and workstation configuration management - reduced server patching times by more than 75%.Member of team responsible for data center migration to a new and improved data center requiring Cisco router and switch configurations, physical server and workstation builds, and operating system installations.

Provide systems support for multiple back office and production level systems, including web server farms, print servers, software distribution and day-to-day end user needs. Research and implement pilot SMS installation to streamline software package delivery to employeesExchange Provisioning Software tester responsible for research and testing of tools for account creation and configuration in hosted exchange environment; expedite user and mailbox creation for 1000's of users..

Bs

Activities and Societies: Football, Sports Network All American

Associate Of Science - As, Computer And Information Sciences