Clint Emsley Email & Phone Number

Minneapolis, Minnesota, United States

I provide live training for our incredible Support team, both new hires and existing employees. With the rest of the training team, I also write and maintain our lessons, stay up-to-date on Support tools and techniques, work with QA to understand and implement their processes, and much more.

Minneapolis, Minnesota, United States

As a Customer Champion, I responded to some of the most difficult tickets in the industry. Customers write in not just about Zapier, but every app we connect with. I regularly met and exceeded all of my metrics, got great CSAT reviews from my customers, and solved incredibly complex problems. I also spent 2 years of this time doing Support training part-time, as well as assisting other Support folks with tickets they had trouble with.

Seattle

I'm the head of Technical Administration at Bongarde Media, providing internal support and training for our many products, maintaining our AWS servers and Wordpress sites, managing implementation for new clients, and just about anything else that comes up.I also created and maintain our help center, which you can find here: http://help.safetysmart.com/Major responsibilities: • Maintain AWS servers, update and maintain Wordpress sites, and other system admin tasks• Provide IT support for both hardware and software issues• Communicate directly with developers on required bug fixes, changes, and customer feedback• Create and maintain online help center with videos, articles, and links• Provide technical support for customers and colleagues using Bridge LMS• Create e-learning courses using Articulate/Captivate for safety training and compliance training, and provide ongoing support• Onboard all new customers for all products.

Remote

• Research and write original content for blogs, front pages, and other websites• Meet specific key-word requirements while maintaining high quality of writing• Maintain consistent output and quality under strict deadlines

Greater Seattle Area

• Supported webcast technology for customers, clients, and administrators simultaneously via phone, email, and a live chat application • Created and maintained training documents for clients and support staff• Utilized the Microsoft Office Suite to run and cross-reference in-depth reports for internal use as well as for clients• Logged bug reports directly to the product developers, and tested their resolutions

Greater Seattle Area

• Contacted members via telephone who had recently signed up with a door to door canvasser• Participated in various special projects, such as patching members through to their senator’s office on important issues and gathering member quotes

Greater Seattle Area

• Gathered and organized data in preparation for the change to a new Medicaid system, while establishing and maintaining contacts between multiple hospitals • Once this project was completed, I assisted in communicating the changes to people inside and outside of the organization

Greater Denver Area

• Assisted team with billing and technical problems, as well as helped in improving handle time and other vital statistics• Scheduled service calls and sent replacement equipment• Provided customers with technical support for satellite television technology, as well as basic networking, in addition to handling billing issues, disputes, and changes

Greater Denver Area

• Served as the primary communicator between the healthcare community and Organ/Tissue/Eye transplant facilities in a call center environment• Coordinated activities of field technicians from recovery to transplantation• Reviewed audio and written documentation to ensure potential recovery cases were communicated to field technicians