Clint Emsley Email & Phone Number

Minneapolis, Minnesota, United States

I provide live training for our incredible Support team, both new hires and existing employees. With the rest of the training team, I also write and maintain our lessons, stay up-to-date on Support tools and techniques, work with QA to understand and implement their processes, and much more.

Minneapolis, Minnesota, United States

As a Customer Champion, I responded to some of the most difficult tickets in the industry. Customers write in not just about Zapier, but every app we connect with. I regularly met and exceeded all of my metrics, got great CSAT reviews from my customers, and solved incredibly complex problems. I also spent 2 years of this time doing Support training.

Seattle

• I'm the head of Technical Administration at Bongarde Media, providing internal support and training for our many products, maintaining our AWS servers and Wordpress sites, managing implementation for new clients, and.
• Maintain AWS servers, update and maintain Wordpress sites, and other system admin tasks
• Provide IT support for both hardware and software issues
• Communicate directly with developers on required bug fixes, changes, and customer feedback
• Create and maintain online help center with videos, articles, and links
• Provide technical support for customers and colleagues using Bridge LMS

Remote

• Research and write original content for blogs, front pages, and other websites
• Meet specific key-word requirements while maintaining high quality of writing
• Maintain consistent output and quality under strict deadlines

Greater Seattle Area

• Supported webcast technology for customers, clients, and administrators simultaneously via phone, email, and a live chat application
• Created and maintained training documents for clients and support staff
• Utilized the Microsoft Office Suite to run and cross-reference in-depth reports for internal use as well as for clients
• Logged bug reports directly to the product developers, and tested their resolutions

Greater Seattle Area

• Contacted members via telephone who had recently signed up with a door to door canvasser
• Participated in various special projects, such as patching members through to their senator’s office on important issues and gathering member quotes

Greater Seattle Area

• Gathered and organized data in preparation for the change to a new Medicaid system, while establishing and maintaining contacts between multiple hospitals
• Once this project was completed, I assisted in communicating the changes to people inside and outside of the organization

Greater Denver Area

• Assisted team with billing and technical problems, as well as helped in improving handle time and other vital statistics
• Scheduled service calls and sent replacement equipment
• Provided customers with technical support for satellite television technology, as well as basic networking, in addition to handling billing issues, disputes, and changes

Greater Denver Area

• Served as the primary communicator between the healthcare community and Organ/Tissue/Eye transplant facilities in a call center environment
• Coordinated activities of field technicians from recovery to transplantation
• Reviewed audio and written documentation to ensure potential recovery cases were communicated to field technicians