Clint Heiser Email & Phone Number

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Woodhull LLC, MPS Client ServicesHave tactical responsibility for the financial and program management functions for the Managed Print Services (MPS) Program. Serve as the functional point of contact for all day-to-day financial assessments performed in pursuing new business. Duties include analyzing all customer contracts to verify financial and program management obligations are being met. Use statistical analysis of assigned assets to a customer’s budget and reduce or eliminate overage charges improving project execution. Perform analysis of total cost of ownership for customer environments, including budget estimates and financial needs to maintain current level of operation.Internally, consult on all customer accounts to provide advice, assistance, and guidance to meet financial budgeting goals. Perform special studies focusing on financial statistics to keep budget in line with projected expenditures. Create all reports and briefings for sales team, including leading special studies and projects to better manage the MPS program. Research, evaluate, and negotiate implementing new asset management software to reduce in-house management costs. Led the project to implement software to efficiently perform billing and manage warehouse inventory replenishment.Externally, gather, assemble, and analyze financial information based on customer environments. Analyze and evaluate current program effectiveness to determine any problems or trends impacting program success. Prepare written forms, schedules, presentations, and reports related to funds expenditure. Evaluate current contracts and pursue new contracts.

Xerox Global Document Outsourcing, Consultant - Eps Assessment Team

Xerox Global Document Outsourcing, Consultant - EPS Assessment TeamNationwide Data Collection (contract position).Managed team collecting information.Collected information. Performed asset assessment.Organized client presentations.Primary contact between Xerox and client sites.Extensively trained in several data collection methods:o Electronic data collectionAsset DB, Microsoft Visio, Microsoft Excel, Xodat, and XOS optimizero Paper data collectionCataloged and sorted all data for filing.Independently completed all tasks from first contact through final environment design.Created optimization plans and presentation reports for customers.Led successful projects with group sizes from 2 to 11 people.Optimized individual sites ranging from 11 to 1500 employees.Followed strict deadlines given by project supervisors.Provided excellent customer service in a timely manner.Arranged travel plans for domestic travel.Training Receivedo Microsoft Excel Advanced featureso Six-Sigma Green Belt training in processo Xerox Six-Sigma Yellow Belt Certified

Siemens It Solutions And Services, 4705 Duke Drive, Mason, Oh 45040

Served as primary interface providing Tier-2 telephone support for Talecris system.o Provided telephone support for employees in Talecris facilities and remote userso Fulfilled general administrative and management duties having significant responsibility managing technical data.Troubleshooting hardware and software issues on Computers and Printerso Responsible for the configuration of hundreds of user accounts while maintaining ten key applications affecting thousands of end users.o Responsible for troubleshooting over a dozen software packageso Maintained security accesses to Talecris secure user and patient system.o Maintained configuration and connectivity of network devices.o Responsible for network security access.o Responsible for updating and maintaining network user database.Lotus Noteso Responsible for the account configuration of Lotus Notes.o Responsible for system access security.o Responsible for user database configuration.Microsoft Outlooko Responsible for the account configuration of Microsoft Outlooko Maintained mail box size allocation for end users.o Responsible for user database configuration.Configure VPN connections for end userso Responsible for maintaining tunneling for VPN portso Responsible for system access security and maintained permissions databaseo Responsible for troubleshooting Broadband, remote-access, Firepass, and Taleris MCI connectionsConfigure and setup of end user Wireless connectionso Responsible for troubleshooting connection problemso Maintained user HEX keys for wireless connections

Contingent Network Services, 10008 International Blvd., Cincinnati, Oh 45246

Nationwide primary point of contact for all technical issues for IBM’s MARS project which updated and installed new network systems at all Big Lot stores nationwide.o Responsible for providing real time technical support for remote installationso Responsible for after hours on-call technical support for MARS project.Installs include installation of a patch panel, server, multi-functional peripherals (MFP), training register, wireless hand held device, wireless access points, and all cabling for additional registers.Primary source for technical information for a team of 10 associates.o Responsible for creating, updating, and maintaining training information for MARS team.o Responsible for creating and maintaining a lab for hands on training of project coordinators working on the project.o Responsible for creating and maintaining a troubleshooting log for tracking of problems and the corresponding solution.o Responsible for creating, updating, and maintaining installation manuals for technicians.Responsible for Quality Control (QC) for MARS project including all site pre-installation and post-installation deliverables.o Responsible for collecting, reviewing, sorting, and disseminating all deliverables for project.o Responsible for QC checks for each step of MARS installation.o Responsible for reviewing deliverables and line tests.o Responsible for prepping and tracking pre-instalation supplies delivered to installation sites.Responsible for scheduling subcontractor technicians and construction lift equipment (such as lift trucks, cherry-pickers, etc.) for installs.o Responsible for negotiations with new prospective technicians. o Responsible for creating and sending out work orders and all installation information.o Responsible for orchestrating multiple equipment deliveries and pickups with Hertz Central Reservation center.o Responsible for maintaining all tracking spread sheets.

Master Of Science In Accounting, Accounting, 3.87

Activities and Societies: Delta Mu Delta Honor Society

Mass Communications, Communications, 3.21

Management minor

Education record

Education