Clint I. Email & Phone Number

Baltimore, Maryland Area

Hanover, MD

• Fulfill computer replacements for Allegis Group companies in support of Windows 7 upgrade project, coordinating with Project Managers, Team Leader, and asset management. Assign work to team members, warehouse staff.
• Manage weekly order fulfillment, revising processes to meet quotas and implementing QA procedures to ensure accuracy.
• Perform computer replacement, requiring hardware diagnostic/repair, drive imaging/encryption, and SCCM software deployments.
• Work with users (via phone) to collect requirements for computer replacement and perform remote data transfers and for users.

Owings Mills, MD

Joined a local home improvement company to help the owner take it to the next level. Duties included invoicing/bookkeeping, cabling/tech/AV consulting, generating new business, performing electrical/plumbing/painting and construction work.

Hunt Valley, MD

Provided remote and on-site support for enterprise and end-users for over 70 clients in central MD and DC/VA/WV.Responsible for supporting desktop/application/networking, Active Directory/domain administration, Desktop and server virtualization (Hyper-V), Windows Server and thin client setup/support, MS-Exchange administration & migration, backups.

• Plan, develop and implement a system to manage clinical data and other school-related information.
• Analyze data collection processes, review data being entered into central database, troubleshoot process deficiencies in data collection/management, devising corrective actions when necessary.
• Interact with cross-functional teams to gather requirements, distill specifications, guide development and implementation of system. Provide training/support and ensure that deliverables from vendors meet all.
• Provide analytical reports using advanced Excel features such as pivot tables and charts.
• Manage all aspects of web design, development, and support. (HTML/ASP/IIS)
• Mentor IT staff, and provide leadership and/or technical team support whenever needed.

• Hired, developed, and managed an effective, service-oriented team of support professionals.
• Re-structured and re-branded department; repeatedly recognized as an example for other departments to follow.
• Planned and implemented major upgrades and technology deployments: (1) increased number of workstations from 220 to over 500, (2) increased number of servers from 9 to 15, WAN and/or remote sites from 4 to 9.
• Provided full IT oversight of the opening of a new charter school, a new therapeutic group home and the relocation of a nonpublic school. Consulted with architects & vendors; coordinated purchases; planned and directed.
• Managed the implementation of SMART classrooms (interactive whiteboards, classroom PCs, and school media pod.)
• Transitioned 3 school campuses from pencil/paper format for student testing to electronic standardized format.

• Provided support for desktop/application, MS-Exchange, Citrix, domain administration, purchasing of PCs and peripherals, LAN/WAN administration for 11 servers and over 500 workstations at five different locations.
• Provided end-user training, wrote user documentation, performed graphic design (Adobe Photoshop), edited audio/video media files (Nero, Pinnacle) and supported telecom systems. Expert knowledge of MS-Office Suite.
• Designed and implemented the Guild’s first Intranet (HTML/ASP) a student file recordkeeping system, departmental server shares, media libraries, scripts for PC configuration and additions/upgrades to LAN/WAN.
• Managed backup/recovery (Symantec/Veritas BackupExec) and disaster recovery planning.
• Received coveted Monarch Award in June 2006 for outstanding service; promoted in November 2006

• Provided excellent customer service and maximized profits while renting vehicles to clients.

• Provided technical and application support/administration for engineering departments, including tools such as Telelogic DOORS (on Solaris), Rational ClearCase & ClearDDTS (on Solaris), and AgileSoft Agile (on Win2K).
• Coordinated support and development efforts with other Engineering Services departments, tailoring services/solutions to software, electrical and mechanical engineering staffs.
• Developed software tools for internal use, including web applications with MS-Access/SQL back ends and other intranet sites.
• Prepared and delivered user training, developed online documentation, wrote user/technical manuals, and led efforts to upgrade existing and evaluate new requirements tracking enterprise software solutions for.

• Administrated Netware/NDS (4.11) network and ran help desk, supporting over 200 end-users.
• Provided quick response to customer issues; upgraded, repaired and resolved problems with PCs and LAN/MAN; coordinated system maintenance/upgrades with vendors, departments, and technical support team members.
• Administrated private telephone systems (Meridian 1 Option 11c PBX, several Norstar key systems) at various office locations.
• Wrote documentation and provided end-user training, as needed.

• Planned and coordinated all mobile PC network installations.
• Responsible for the entire installation process: training and scheduling of installation staff, coordinating with clients and other departments, verifying readiness of software and hardware, and providing support to.
• Post installation responsibilities included evaluation and improvement of client business processes and follow-up support.
• Wrote documentation, validated new software/hardware configurations, performed beta installations and on-site beta support.
• Worked with engineering staffs to define product requirements and test product features.
• Provided end-user technical support and training, on-site installation, wrote documentation, and tested software/hardware configurations.

• Provided end-user technical support and training, on-site installation, wrote documentation, and tested software/hardware configurations.
• Performed nationwide on-site installation for mobile applications, interfacing various mobile computers to host systems.
• Performed all beta installations and traveled on short notice to resolve on-site customer emergencies.
• Configured mobile networks for IP, serial and wireless communication, resolving driver conflicts, network, and data problems.
• Recipient of exclusive Unsung Hero Award in 1997 and 1998.
• Promoted to "Installation Coordinator" in November 1998 (see above).

• Trained clients at on-site and off-site locations; curricula included Win3.1, Win95, MS-Office (Word, Excel, and PowerPoint).
• Configured PC workstations on both client and in-house Novell and Windows networks. (Existing networks and Win95.)
• Provided on-site PC/network support and telephone Help Desk support.

• Worked in Auto Center as Senior Sales Associate; earning all wages from commission sales.
• Provided enthusiastic customer service while making sales, handling complaints, and shepherding repair orders through to completion.
• Consistently achieving sales/customer service goals, I was designated Lead Associate and entrusted with keys, cash, security codes, and autonomous supervision of store.
• Responsibilities expanded to include approval of refunds, voids, cash disbursements and purchase orders, and both opening and closing of store, with up to 20 employees under my direct supervision.
• Earned membership in exclusive 5-star club in 1992.

B.S., English

Activities and Societies: Senior Editor, VENT MAGAZINE student publication. Contributing Writer, THE TOWERLIGHT student newspaper

Education record

Activities and Societies: Recipient of SGA President's Award in 1986 and in 1987 Editor-in-Chief, PYX student literary magazine Staff.

Education record

Activities and Societies: President, Record Club Member, Explorer's Club