Clint Mendonca Email & Phone Number

Houston, Tx

* Provided primary management functions for a small format banking center in the Medical Center / West University area with a high degree of independence, as the Financial Center Manager was based at another financial center 4 miles away.* Served as primary banker and primary teller, as well as manager, on days with limited staffing.* Partnered with lending team and neighboring branches to overcome limited staffing and ensure sufficient dual control functionality on every business day.* Implemented procedural improvements to remediate audit findings dating back to before my hiring.* Uncovered and referred opportunities to partners for commercial loans, merchant services, Treasury services, small business loans, and mortgages.* Provided management coverage to River Oaks Financial Center during interim period when Financial Center Manager was promoted and replacement hiring was underway.* Utilized membership in networking organizations, service organizations, and local management districts to develop business outside of the financial center.* Provided excellent service to existing clientele, deepening existing relationships while also generating referrals from their friends and family members.* Adapted existing operations in the financial center to better follow the established policies and procedures of the bank as a whole.* Took loan applications and collected supplemental documentation for underwriting, as well as closing loans for customers.* Provided coverage for lending assistants, including closing commercial loans, providing loan-related documentation, providing Treasury Services agreements, etc. as necessary.* Oversaw a series of on-site improvements to financial center, including security refresh, camera refresh, network upgrade, communications upgrade, and HVAC improvements.* Built upon targeted marketing efforts to schedule appointments for new accounts, leading to the top percentage deposit growth in the bank in 2023.

Houston, Tx

Northside Banking Center* Managed team of predominantly new-to-banking and new-to-role employees, imparting knowledge and experience as they developed in their positions.* Streamlined weekly scheduling and implemented advance schedules to maximize coverage, accommodate time off requests, and drastically reduce overtime.* Reduced years of heavy turnover by ensuring proper training and development occurred to empower employees to improve and feel comfortable in the workplace.* Implemented proper dual control procedures, including replacing worn-out locks with new digital combo locks to reduce risk and enable any two employees to open or close in the event of staffing shortages or emergencies.* Oversaw ATM being taken off-line, repaired, and restocked after being damaged in a failed robbery attempt, including liaising with HPD and internal departments to ensure timely reporting, providing of security footage, and delivery/installation of replacement parts.* Provided coaching, redirection, supplemental training, and structured disciplinary action to team members with significant teller outages and attendance issues.* Initiated facilities improvements to the banking center, including repairing badly damaged desks, cabinets, broken floor tiles, and stained ceiling tiles, to restore branch consistent with bank presentation standards.* Introduced cross-selling techniques to tellers, demonstrating through my own interactions how to uncover needs and provide opportunities.* Collaborated with new commercial lender to conduct on-site visits at local businesses and schedule workplace banking sessions for employees.* Leveraged tools like Google Translate to overcome my limited Spanish-speaking skills and provide more detailed assistance to the predominantly Spanish-speaking clientele in the area.* Provided the most on-site Saturday support of any Banking Center Manager in the Houston area during my time with the bank.

Houston, Texas, United States

CityCentre Branch* Coached, supervised, and retained a team of retail banking employees.* Managed schedules and personalities to improve employee morale and ensure top performance.* Reviewed daily and weekly reports to ensure cash balancing, proper categorization of new accounts, decisioning NSFs, and resolving unposted items.* Reviewed/approved wire transfers up to $100,000.* Reviewed/approved large transactions and authorized cashier's checks up to $100,000. Provided teller overrides up to $500,000.* Managed all branch operations including dual control, staffing, and compliance with internal controls and internal audit, including near perfect satisfactory result on surprise audit just four months into the position.* Backed up new accounts and teller line during periods of short staffing.* Limited and cleared exceptions within limits specified by retail management.* Attended and participated in periodic calls, monthly manager meetings, and hosted branch meetings.* Managed relationships with building management, local vendors, and suppliers.* Cross-sold products and services, referring to business partners (Lenders, Merchant Services, Mortgage, and Treasury Management) where appropriate.* Cultivated client relationships and became primary point of contact for customers whose original officer was no longet with the bank.* Coordinated onboarding activities with new employees, including local orientation due to HR being located in Lubbock.* Provided limited supervision and support to business partners located in a separate suite in the office tower.* Traveled to College Station branch ensure coverage throughout the driveable portion of the region.* Served as primary purchaser for branch, ensuring requisite equipment, fixtures, supplies, sundry, PPE, and promotional materials remained in adequate inventory.* Coordinated branch events including Thanksgiving luncheon and Christmas Party within budget and specifications from regional management.

Houston, Texas Area

Westchase Branch* Recruited, coached, supervised, and retained a team of retail banking employees.* Managed schedules and personalities to compile one of the most cohesive teams in the region (per regional manager).* Reviewed daily and weekly reports to ensure cash balancing, proper categorization of new accounts, decisioning NSFs, and resolving unposted items.* Reviewed/approved wire transfers up to $75,000.* Reviewed/approved large transactions, provided teller overrides, and authorized cashier's checks up to $75,000.* Processed consumer loan applications up to $100,000 and collected relevant documentation pertaining thereto.* Managed all branch operations including dual control, staffing, and compliance with internal controls and internal audit.* Backed up new accounts and teller line during periods of short staffing.* Limited and cleared exceptions within limits specified by retail management.* Attended and participated in weekly calls, quarterly meetings, and hosted branch meetings.* Managed relationships with building management, local vendors, and suppliers.* Cross-sold products and services, referring to business partners (Lenders, Merchant Services, Mortgage, and Treasury Management) where appropriate.* Cultivated client relationships and became primary point of contact for customers whose original officer was no longet with the bank.* Traveled locally and re-assigned employees to ensure coverage at other branches throughout the region.Special Projects* Coordinated analysis of competitor offerings and operations, including locations, hours, and ATMs to generate strategic advantages.* Assisted with rollout of new online banking system, including backing up call center with Tier 1 customer support.* Input PPP Loan applications as backup to SBA Department to ensure customers received the aid they needed during the coronavirus pandemic.* Participated in bankwide BSA cleanup efforts spanning hundreds of CDD, ADD, and EDD completion.

Houston, Texas Area

Memorial City Branch• Opened and serviced accounts for individual and business clients in the Memorial City area.• Collaborated with Commercial and Treasury Services to provide customized solutions to Healthcare professionals in the Memorial City Medical Center.• Cross-sold convenience services to help deepen banking relationships beyond basic accounts.* Leveraged personal relationships and network to grow deposit and loan balances.* Backed up teller line, operating under dual control and ensuring all teller policies and procedures were followed.* Assisted branch manager with ensuring compliance with regulations, audits, and internal controls.* Provided coverage at other branches throughout the region (Westchase, Washington, Sugar Land, and Greenway Plaza) as requested by regional manager.* Participated in a variety of CRA events and activities including Junior Achievement and Credit Coalition.

Houston, Texas Area

• Promoted million dollar brands to customers within major big box retail stores.• Set up and managed multiple road show events across Greater Houston area.• Maintained strict compliance with industry, retailer, and manufacturer standards.• Drove sales through leveraging proven marketing and sales techniques.• Interviewed, trained, and mentored new employees on marketing systems and best practices.

Houston, Texas Area

Tanglewood Branch * Opened and serviced deposit account relationships for individuals and businesses• Cross-sold products and services to customize financial services plan for clients.• Took loan applications, assisting start to finish, including obtaining requisite documentation.• Processed teller transactions and rendered hold decisions based on client risk analysis.• Expanded book of business and bank profile via on-site visits and networking with prospects.• Coordinated business banking products and services according to AML/KYC requirements.* Conducted outbound calls on call nights to generate warm leads for partners.

Houston, Texas Area

Upper Kirby Branch* Opened and serviced a variety of deposit accounts for individuals and businesses• Developed relationships with high- and mid- net worth individuals through regular follow-up.• Resolved client disputes and issues, reducing frustration while delivering solutions.• Consistently met and exceeded monthly sales goals and quarterly service scores.• Leveraged specialists for complex banking needs including mortgage and investment options.• Mentored newer bankers and line of business specialists on policies of retail banking.* Backed up teller line, taking straight deposits and loan payments to alleviate customer traffic during peak periods.* Ensured compliance with all regulatory and audit requirements, including being tasked by branch manager to be one of the first to speak to external auditors when they visited.

Houston, Texas Area

• Managed constant stream of investor requests including but not limited to: product information, annuities, retirement plans, and general account information• Utilized multiple systems to produce information and execute requests or reject with sound reason• Performed audit of statements and client account history to determine and correct errors• Assisted the reconciliation of hundreds of thousands of dollars in unpaid dividends & redemptions, preventing escheatment• Researched and assisted researching cases involving incomplete legal compliance, accounting and tax errors, and ever changing market conditions, corporate policy, andgovernment regulation, while delivering resolution and educating clientele• Demonstrated ability to defuse frustration while delivering service and achieving client satisfaction

Master'S Degree, Faith & Culture, 3.75

Activities and Societies: Graduate Student President (2011-2013)Dual-focused Master of Arts with a mix of courses in Theological studies.

Mla, Communication, 3.75

Activities and Societies: Lamda Pi Eta (Communication Honor Society) Graduate Student AssociationMaster of Liberal Arts Degree.

Ba, Psychology, Philosophy, 3.5

Activities and Societies: Psi Chi (Psychology Honor Society), Phi Sigma Tau (Philosophy Honor Society), Theta Alpha Kappa (Theology Honor.

Diploma, General, 3.7

Activities and Societies: National Honor Society (2002-2004), Student Athletic Trainer (2002-2004), Texas Capitol Scholar (2003)Graduated.