Scaled health and wellness program as company grew from 300 to 700 employees, managing benefit plan vendors, educating employees through engaging content, and working with internal stakeholders to ensure efficient workflows between departments like compliance, accounting and IT.Accomplishments:-Was selected as the recipient of the company-wide “Gratitude Award” in December, 2023.-Over the course of three years with the company, 900 new hires attended my Benefits Onboarding sessions.-62% of the company attended my 2022 Open Enrollment live webinar to hear about the new plan options. Even with no major changes, 41% of the company attended my 2023 Open Enrollment live webinar.-In collaboration with insurance broker, designed plans & negotiated rates to achieve below-market renewal percentages.Open Enrollment Coordination:-Set up Open Enrollment Modules in Paycom & UKG Pro.-Created Open Enrollment materials such as live and recorded presentations, handouts, packets, and decision support tools (DST).-Exported elections for carrier audits and updated file feeds.Administrative & Compliance Processes:-Reconciled FSA/HSA/HRA contributions and performed gross-up calculations.-Collaborated with legal counsel to draft and annually update the wrap Summary Plan Description (SPD) in accordance with ERISA requirements.-Completed compliance documentation including Form 5500, 1095-C & 1094-C forms, NMSN requests, Medicare Part D, employee benefit claim documents, and PCORI fee filing.External & Internal Vendor Coordination:-Established and maintained positive relationships with vendors to ensure exceptional service from carrier partners.-Worked with the accounting department to ensure payments to vendors were prompt and tied out.-Collaborated closely with payroll department to audit deductions and contributions to consumer-driven accounts.

Managed benefit packages for ~5,000 employees across 40+ locations by formalizing enrollment processes, developing benefit communication processes and training remote HR teams on employee self-service through ADP Vantage benefit module.Open Enrollment - 2021 -- Onboarded new broker team with detailed reporting about our employee population and benefit package requirements. Partnered with the broker’s marketing team & insurance carriers as a direct liaison to deliver efficacious communication regarding new benefit programs, driving employees to participate in an active enrollment for 2021 benefits. Open Enrollment - 2020 -- Coordinated implementation of the ADP Vantage Benefit Module that enabled employee self-service, automation through new carrier files and payroll synchronization.ADP Administration -- In addition to implementing new benefit plans (including carrier file setup), maintained rigorous oversight of employee eligibility. Managed Change Control process as new departments and benefits were added. Affordable Care Act Compliance -- Utilized ADP’s Healthcare Compliance module to audit benefit offers and multi-employer file to ensure compliance with ACA policies. Achieved 97% compliance for 2019 and 98% compliance in 2020 (increased from 84% in 2018, averting risk of $2m+ penalty).Benefit Enrollment Procedures -- Collaborated with worksite HR teams and insurance broker’s graphics team to assemble informational packets of benefit options, plan costs and enrollment guidelines.

Audited new-employee documentation and payroll through HR web applications to ensure accuracy and compliance with employment law.Doubled industry-standard retention rate (66% vs 33%) by originating team-based interview and onboarding processes.Maintained confidential employee files.Developed HR processes that standardized disciplinary documentation, individual development plans and multi-directional feedback.

Built and managed client relationship database by logging transaction developments and exporting data into call sheets, broadcast email lists and mailing labels. Served clients by researching and showing properties, writing offers, gathering signatures and advertising listings on the MLS, printed listing books and myriad web portals.

Administered certified Continuing Education program for real estate agents to equip participants with applicable knowledge in engaging formats. Certified instructors and managed program to be in compliance with State law.Developed and delivered trainings on real estate contract writing software, chemicals in houses, client communication management and marketing. Engaged clients over the phone and in person to troubleshoot issues, give referrals for additional services and coordinate processes associated with home sale transactions.Collaborated with company owners to create individual development plan for new agents. Provided essential information for homebuyers about the purchase of their first home; managed their expectations through negotiations, repairs, financing and escrow accounts.

Organized and trained teams of volunteers to fundraise, contact voters and organize outreach events on behalf of multiple campaignsRecruited and trained over 100 volunteer captains to register their neighbors to vote as part of the Building Votes Program of the Oregon Bus Project.

Chaired Oregon Senate Party Planning Committee that organized holiday parties, off-site social hours and innovative fundraising events like the unexpectedly successful Capital Building Paper Airplane Toss.Developed individual development plans for Legislative Interns to complete efficacious projects in their areas of interest. Created and maintained filing system for over 3,000 legislative bills and 100 issue topics.

Utilized Microsoft Office Suite, Photoshop, the MLS, HomeFeedback.net, Google Docs, Constant Contact and trade software to compose advertisements of listings and services.Solved urgent home sale complications, incorporating solutions into transaction procedures in order to mitigate reoccurrences and continually improve team efficacy.Communicated detailed information for over 100 transactions by email, phone and fax between clients, agents, repair specialists, inspectors and escrow officers.

Managed operations and schedule of legislative office, maximizing the Representative's time and resources according to her priorities.Represented legislators over the phone and in-person by explaining legislation and guiding constituents to appropriate government services.Researched and briefed legislators on facts and precedents of proposed bills.Organized in-district presence including outreach efforts to provide resources and advertise opportunities for constituents to connect with their elected officials.