• Stock Management• Resolve all client queries• Manage Floor• Weekly Stock Take• Mange all general workers and junior staff• Handle all HR queries• Client and Vendor Liaison

• Weekly and monthly SLA and Service Management Meetings with Clients• Resolve all client queries• Generate Service Management Reports• Meet client SLA• Develop Relationships and Communication• Record and manage all complaints and escalate, where necessary, to reach a resolution• Function as a point of escalation for Service Level Management Analysts• Identify improvement opportunities to make Service Level Management more effective and efficient• Solving Client Issues from Fresh Service• Client and Vendor Liaison• Asset Management• Wifi Heat Mapping_________________________________________

• Asset Management to the value of R10 million• Keep register of assets going for repairs• Keep register of assets going to other vendors, etc.• Keep warehouse in order• Sign in new assets• Vendor liaison• Maintenance and care of flight cases• Assist with draping• Assist with LED wall• Assist with staging• Stock take of assets within warehouse• Assist with audio• Assist where possible and as needed once key functions are complete

• First Line PABX Support • All Telkom related queries • VoIP - Install, Configure and Repair • Manage Incident Calls by Follow Up • Administer System Audits and Maintenance • Client Liaison • Manage Sub Contractors, Vendors and Suppliers • Commissioning and Decommissioning of Servers • Network infrastructure Management and Implementation • Trouble Shooting • Extensive Knowledge of TMS (Telephone Management System) • Report Generation and Billing • Reporting • Proactive Reporting to Line Manager • Infrastructure Analysis • Documenting all Network Standards and Procedures• Ensure Backups are Complete and Verified • Install and Maintain all Server Hardware and Software • Call Centre Supervision - Support Application • Management of Junior Staff

• First Line PABX Support - including 4 regions • All Telkom related queries • VoIP - Install, Configure and Repair • Manage Incident Calls by Follow Up • Administer System Audits and Maintenance • Client Liaison • Manage Sub Contractors, Vendors and Suppliers • Commissioning and Decommissioning of Servers • Network infrastructure Management and Implementation • Trouble Shooting • Extensive Knowledge of TMS (Telephone Management System) • Report Generation and Billing • Reporting • Proactive Reporting to Line Manager • Infrastructure Analysis • Documenting all Network Standards and Procedures • MML’s • Ensure Backups are Complete and Verified • Install and Maintain all Server Hardware and Software • Call Centre Supervision - Support Application • Spescom Data Voice - Web Recall - Support Application • Orion and Libra Call Loggers • Nexus - Support Application • RC Listener - Support Application • Qnique - Agent Assessment Tool • Management of Junior Staff

Companies Contracted to whilst working for Oban: Group 5, Rivonia (Construction Company) Duration: November 2004 - February 2006 Position: Voice / Network Administrator Deloitte, Woodmead (Auditing Company) Duration: April 2002 - October 2004 Position: Voice Administrator IBM South Africa, Sandton (IT Company) Duration: August 1999 - March 2002 Position: Voice Administrator • First Line PABX Support • Manage Incident Calls by Follow Up • Administer System Audits • Client Liaison • Manage Sub Contractors, Vendors and Suppliers • Network Management and Implementation • Trouble Shooting • Full Control of TMS (Telephone Management System) • Addition and Removal of Users • Report Generation • Billing • Reporting • Proactive Reporting to Line Manager • Infrastructure Analysis • Documenting all Network Standards and Procedures • Install and Maintain all Server Hardware and Software • Ensure Backups are Complete and Verified