Clinton G. Email & Phone Number

Sioux Falls, South Dakota, United States

Greater Minneapolis-St. Paul Area

Process delivery manifests, create and maintain reports in Excel to show trends of value and volume of delivery services.

Greater Minneapolis-St. Paul Area

I worked with management across teams to identify reporting requirements throughout the report development cycle, and maintained a data mart in SQL Server that provided a centralized data source for reporting. • I contributed to over 20% reduction in field service failures by developing a set of complex reports in Excel using VLOOKUP() and PivotTables to support the ongoing continual service improvement (CSI) effort. • By leveraging automation, I reduced the amount of time required for manual weekly data extraction by 95% using SSIS dtsx packages to extract the data from disparate sources and process the data into SQL Server fact tables and slowly-changing dimensions for use in Power BI. • I minimized time lost during multiple systems migrations by acting as a Subject Matter Expert (SME) to provide users with the assistance they needed, and ensure a smooth and seamless transition for reporting.In this role, I utilized various collaboration tools, including: • OpsJira for issue tracking • git for source control • Confluence for documentation • SharePoint for document publication • OneDrive for document storage

Eugene, Oregon Area

Veritas Technologies LLC was split from Symantec Corporation in 2015. My position was transparently transferred to the new company. My title and role remained unchanged.

Eugene, Oregon Area

I monitored a queue for product hardware alerts and coordinated with customers to mitigate hardware issues.Additionally, I maintained my team's operational reporting, and documented our processes, policies, and procedures. • I shortened manual weekly data extraction times by 75% by developing a data mart in SQL Server, and developing a set of scripts in Ruby to extract, process, and load the data into the data mart. • I greatly reduced the complexity of testing tool updates by writing a harness in Ruby that would emulate the product by playing back hardware alerts stored in Excel or YAML, and sending them to the telemetry server as a series of JSON payloads over HTTPS.

Eugene, Oregon Area

Developed and maintained operational reporting for Symantec Consumer Support. • I increased team performance by 25% by using Excel to provide analysis and insight into team metrics, identifying areas in which the team could improve, and working with management to implement changes to the call center's processes. • I reduced the level of effort for report maintenance by leveraging many aspects of Excel, including VLOOKUP(), PivotTables, and VBA macros to semi-automate report maintenance and simplify it enough to be able to cross-train a coworker to assist.

Eugene, Oregon Area

I assisted customers with renewal concerns by de-escalating them and providing refunds when necessary, and provided technical support for Norton Antivirus, Norton Internet Security, and Norton 360. • I reduced time requirements and improved the accuracy of communication sent to customers by developing and distributing a form-based template system in Word using VBA.