I am a well organized individual with 16 years extensive and diversified experience in the BPO/Call Centre and Financial Service industry. My passion for coaching and development allowed me to manage and lead multiple teams between inbound and outbound campaigns / departments addressing first time customer query resolutions, customer retentions and customer centricity. Willingness to take on added responsibilities to meet team goals.Builds rapport with the different departments within the organisation. Focused on People learning and development for the sustainability of the organisation. Confident and personable motivator, positive influencer, and team player. I have experience in the OHASA, First Aid, and Risk and Compliance practices. I thrive working in a team environment by imparting my knowledge and sharing my experience to develop and inspire the teams to achieve and exceed expectations.