Customer Solutions Supervisor for the Boyd Modesto, Portland, and Elkhart locations.

Assisting customers with contract review, providing custom manufactured die cut products, placing PO’s, etc.Working closely with outside sales representatives to grow and develop new and current customers.Market segment development: researching potential clients, developing contacts to approach and cold calling potential customers.Responsible for company wide customer service phone line and inbox.Collaborating with peers located at various Boyd Corp sites across the globe.

Increased following on social media outlets such as Facebook by 150%.Coordinated and planned company strategies for events and trade shows such as Superzoo, Backers Total Pet Expo and Global Pet Expo. Designed and created company booth for each event listed.Assisted new product line to market by: applying for trademarks and patents, securing spots in new product displays at various trade shows, and advertising product in relevant magazines, social media pages, and forums.Wrote content such as press releases, bimonthly newsletters and social media posts.Researched material manufactures to reduce company cost by 50% for necessary components. Created an international shipping matrix and developed/managed SKU's and UPC codes.Conducted product research essential for product line success and managed account information for current retailers.

Developed an understanding of how to: present clients with new available products, address client issues, and take orders efficiently while still building/maintaining a strong client relationship.Attended cold calls with sales representatives to practice initial interaction with potential clients and how to establish rapport.Worked in warehouse to fully understand the process from inception of the order to delivery. Pulled and confirmed orders. Assisted with delivery and modified routes to successfully cover more clientele per day.

Assisted customers with purchases and returns, offered wardrobe advice upon request, and helped select items according to clients needs.Restocked clothing and assured store was presentable and well-stocked. Completed opening and closing procedures in a timely fashion.

Consistently provided professional, friendly and engaging service for patrons such as government officials, past presidents and various political and movie stars.Effectively listened to, understood and clarified guest concerns and issues. Developed strong customer service skills and attention to detail.

Responsible for patrons at the poolPerformed in-water savesPerformed chemical checks of the poolTaught all levels of swimmingResponsible for re-stocking items in snack shack. This involved calling distributors, and working with a pool-specific budget