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I have accumulated a wealth of experience in my 26 years in Telecommunications including QA, Program Management, Product Management, Team Lead, and Technical Lead to name a few. I have learned out to communicate effectively with team members across multiple organizations. I have written numerous training documents, Test Cases, Test Plans, created Wikis for internal use, presented project related information to Internal and External sources, worked with development, QA, and Business teams to deliver thousands of services to our customers over the last rwo decades. I have worked in a Hybrid Agile environment for the last 3 years and am familiar with the Agile Methodologies and Ceremonies.I am an accomplished and skilled individual with a solid background in Quality Assurance Writing. I have worked in the Quality Assurance industry for over 10 years, holding positions in Project Management including QA lead for various projects. My strengths are in analyzing and testing systems from all points of view, leading to a sound and productive decision making process while maintaining a strong emphasis on quality and integrity in the process
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Indirect DealerCellular SalesForney, Tx, Us
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Squad OwnerFrontier Communications May 2023 - PresentAllen, Texas Responsible for the creation of Test Cases in HP Quality Center and executing those test cases as they related to the Conversion from Former Verizon system to Frontier Legacy Systems during the system conversion process Responsible for performing daily Production Health Checks on the Order Entry and Billing Systems for Frontier 9 and 13 markets Responsible for daily maintenance of Production Test Data Responsible for triaging system and performance issues across all four order entry systems for Internal and External customers. Responsible for the issuing and testing of Incident Reports for non functional behavior of affected applications Responsible for validation of weekly and monthly code and table deployments into the production environment. -
Systems AnalystVerizon Aug 2002 - Feb 2009Irving, Texas-Resonsible for mainting Test Data on a daily basis- Responsible for both User Acceptance Testing and Production Testing of all Order Entry and Billing Systems- Attended and Participated in Requirements Gather Sessions- Maintained Regression and Progression Testing documentation for each Release- Responsible for the Training and On-boarding of new employees- Responsible for Creating and Maintaining ongoing Test cases in Test Director- Responsible for Creating and Maintaining Ad-hoc testing documentation- Responsible for reporting any Production, Pre-production, and Test Environmnet code, server, network, architechture, or environment related issues to various IT departments- Responsible for managing work efforts of other members during Mangers absence- Responsible for obtaining completed requirements documents and testing various applications to specific requirements and reporting results to numerous client teams -
Customer Service RepresentativeVerizon May 1998 - Aug 2002Irving, Texas- Responsible for Answering incoming calls from customers wishing to order service- Responsible for Answering incoming calls from costomers with billing concerns- Responsible for sales activities for new and existing customers- Responsible for issue resolution when customers had billing concerns- Responsible for maintaining appropriate Average Handling Time- Responsible for Training new employees - Responsible for providing quality customer service within appropriate alloted time
Clinton Kirk Skills
Clinton Kirk Education Details
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Northwood Univeristy3.5
Frequently Asked Questions about Clinton Kirk
What company does Clinton Kirk work for?
Clinton Kirk works for Cellular Sales
What is Clinton Kirk's role at the current company?
Clinton Kirk's current role is Indirect Dealer.
What is Clinton Kirk's email address?
Clinton Kirk's email address is cl****@****ite.com
What is Clinton Kirk's direct phone number?
Clinton Kirk's direct phone number is +197298*****
What schools did Clinton Kirk attend?
Clinton Kirk attended Northwood Univeristy.
What skills is Clinton Kirk known for?
Clinton Kirk has skills like Telecommunications, Call Center, Vendor Management, Business Analysis, Verbal Communication Skills, Written Skills, Quality Assurance, Call Centers, Team Leadership, Quality Center, User Acceptance Testing, Software Documentation.
Who are Clinton Kirk's colleagues?
Clinton Kirk's colleagues are Jacquelyn Mcbee, Jimmy Cobb, Peggy Mckay, Lewis Masterson, Andrea Dean, Ira Morris, Rhonda Simpkins.
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Clinton Kirk
United States -
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