Field Application Engineer
Current• Handles field testing on new versions of the software, troubleshooting efforts, and contractor support activities, ensuring optimum quality of work in the field including DHS P25 CAP testing • Works cross-functionally with support, customer success, and engineering teams • Creation of ground up production of a comprehensive training curriculum on topics including the product, configuration, end user, and the sales process• Instrumental in building annual revenues from $39.4M to $54.2M • Member of a team that closed 35% of total sales in 2017, 65% of sales in 2018, and 80% of sales in 2019 through a solution-oriented approach• Use of technical knowledge to communicate how the product solutions aligns with the customers’ requirements to help close sales• Configures over 50 product demonstrations each year conducted across the U.S. and Canada.• Works closely with product developers to help create new radio configuration platform • Utilizes developer tools to troubleshoot and solve radio issues on complex radio networks