Working remotely as a member of the IT team, and as the sole IT resource (PM/BA/QA) for a Custom In-House Case Management Software for the Investigations Department, which enforced the Provincial Government Act for Cruelty Against Animals. I gathered, analyzed, and documented requirements, created technical specifications, tested, trained users, implemented the solution and supported users. • Led multiple projects that were executed using SLDC and Agile methodologies.• Interviewed… Show more Working remotely as a member of the IT team, and as the sole IT resource (PM/BA/QA) for a Custom In-House Case Management Software for the Investigations Department, which enforced the Provincial Government Act for Cruelty Against Animals. I gathered, analyzed, and documented requirements, created technical specifications, tested, trained users, implemented the solution and supported users. • Led multiple projects that were executed using SLDC and Agile methodologies.• Interviewed users and stakeholders to understand their needs, validated and verified against the business need, in turn making sure the goals were met. • Used Scrum framework to plan sprints with development, while improving the project performance.• Retrieved information from SQL database for business users that was not available through existing reporting system by Ad-hoc reporting and data analysis enabled resolution of issues quicker.• Project managed Implementation of Salesforce for the organization. Tasks included gathering requirements, negotiating agreement on project scope, bid for proposals, vendor selection, responsible for vendor oversight of Statement of Work and end user training.• Project managed Implementation of a shelter software for an affiliate partner.• Saved hours of manual testing time by implementing an automated testing software, these tests took users of multiple roles 2 weeks to complete, these tests were being completed within an hour for all roles with 100% accuracy every time. Show less

As member of engineering team working on self-serve copy and print payment solution. Gathered requirements, completed analysis, and created business requirements, technical specifications, and business approach documents. Managed quality and delivery of work throughout software development lifecycle (SDLC). Executed feasibility studies and researched new hardware and software products. Queried databases and log files for reporting and further analysis opportunities.• Writing detailed… Show more As member of engineering team working on self-serve copy and print payment solution. Gathered requirements, completed analysis, and created business requirements, technical specifications, and business approach documents. Managed quality and delivery of work throughout software development lifecycle (SDLC). Executed feasibility studies and researched new hardware and software products. Queried databases and log files for reporting and further analysis opportunities.• Writing detailed Business Requirements Documents (BRD), including Functional and Non-Functional requirements as well as current state (as is) and future state (to be).• Bridging the gap between business and technology, designing solutions that meet the business’s expectations while remaining technically feasible for in-house development.• Optimized business processes; reviewed the quality of the product before QA received it for testing.• Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing; participate in the testing of developed systems/solutions.• Analyze and solve problems. Ability to identify, document and recommend solutions to business problems with accuracy.• Effective conceptual, diagnostic, analytical and problem solving skills• Communicate effectively with executives/vendors/clients to identify needs and manage expectations effectively.• Ensure potential issues are tracked and escalated in a timely manner.• Communicate project status and provide timely escalation of issues to the Product Manager and ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution. Show less

I was part of an E-Commerce team as a Data/Business Analyst that has successfully been able to implement and maintain an Online Booking Solution on top of the current in-house reservations system. • Worked with clients and internal stakeholders to elicit, analyze and document business requirements.• Excellent communication skills with various types of global audience including staff, executives, customers and vendors.• Analyzed, captured and documented… Show more I was part of an E-Commerce team as a Data/Business Analyst that has successfully been able to implement and maintain an Online Booking Solution on top of the current in-house reservations system. • Worked with clients and internal stakeholders to elicit, analyze and document business requirements.• Excellent communication skills with various types of global audience including staff, executives, customers and vendors.• Analyzed, captured and documented all the business and system requirements and suggested solutions options to solve the problems• Translated functional and non-functional requirements into Business Requirements Documents• Participated in Sprint Planning, Daily Scrums, Sprint Reviews and Sprint Retrospectives• Interacted successfully as part of a team with software developers, technical architects, test engineers, and support personnel to develop requirements and produce innovative, high quality products• Interacted closely with key business stakeholders to acquire and document in-depth knowledge of their business requirements• Co-ordinated Software Deployments updates to clients’ test and production environments.• Created user manuals, help files, technical manuals, installation and configuration guides and training manuals. Conducted training sessions with clients.• Developed SQL queries to extract data for analysis to assist with troubleshooting and resolving issues.• Created ad-hoc SQL reports for stakeholders.• Liaised with .NET framework development team to clarify issues and provide guidance through the development lifecycle. • Elicited and translated functional and non-functional requirements into system requirements and system design specifications.• Provided a weekly status report to Stakeholders after conducting project reviews with the team discussing Business Requirements, Functional Requirements and solution details. Show less