Clinton Bacon Email & Phone Number

Wellington, New Zealand

As one of two Microsoft Cloud Engineers, and diverse skill set focused on ensuring the highest quality of work and fostering personal growth. My extensive background in project work, documentation, and change management will be invaluable in this position. Dedicated to continual self-improvement, regularly engaging in training to maintain market-leading knowledge and achieve identified goals.Professional Experience:• Managed on-premises Active Directory (AD) environment for Resene Paints, ensuring seamless operations in a hybrid setup.• Merged a secondary company’s AD infrastructure into Resene’s existing environment, handling user and application management.• Self-taught proficiency in various applications including Datto Autotask, Datto RMM, Datto IT Glue, Datto BCDR, Sentinel One, Threat Locker, and UniFi Wireless online web console.• Maintained GA reader rights to stay updated on Azure resource changes and the interaction between cloud and on-premises environments.• Demonstrated adaptability and problem-solving skills by recalling and applying past knowledge of on-premises AD infrastructures.• Key Achievements:• Successfully managed and merged complex AD environments, contributing to the client’s operational efficiency.• Developed a strong understanding of hybrid cloud solutions, balancing on-premises and cloud-based resources.• Enhanced technical skills through self-directed learning, despite limited formal training opportunities.Conclusion:Successfully being able to manage and merge complex AD environments, significantly contributing to the client’s operational efficiency. Developed a strong understanding of hybrid cloud solutions, effectively balancing on-premises and cloud-based resources. And additionally, enhanced my technical skills through self-directed learning, despite limited formal training opportunities.

Wellington, Wellington Region, New Zealand

As a dedicated Senior Specialist with diverse skill set aimed at ensuring the highest quality of work and personal growth. With a strong background in project design, documentation, change management. I am committed to continual improvement, regularly engaging in training to maintain market-leading knowledge and grow towards identified goals.Professional Experience:• Worked on a variety of projects that required research and technical expertise.• One standout project involved making the older Microsoft Dynamics 2012 R2 deployable within the Azure Cloud Tennant. Despite the age of the application and its compatibility challenges with a cloud environment, I was able to install the application remotely when deployed, although manual intervention was required to complete the installation and licensing.• This project was performed within an Azure environment, using Intune as the Mobile Deployment Manager (MDM) solution. Further work with applications was performed using Mobile Application Manager (MAM).• Managed application policies using MAM on client mobile devices like laptops and mobiles.• Learned to work with application software to update client applications using Patch My PC, an alternative to Microsoft SCCM that some clients do not use.• Performed packaging solutions using Microsoft SCCM to deploy applications for larger client environments.• These clients also used Microsoft’s System Center Virtual Machine Manager (SCVMM) to manage the virtual machine server environments. Typically, because they are leveraging a Hybrid environment.• I have also been able to develop technical skills in ADC/NetScaler functionality and security.Conclusion:With a proven record of accomplishment in managing complex IT projects, administering various systems, and leading teams across multiple organizations, I bring a wealth of experience in diverse environments. My ability to adapt, learn, and contribute to different sectors, positions me as a versatile professional.

Nelson, New Zealand

At Bell Computers, I held the position of a System Engineer, where my role was multifaceted and centered around ensuring the smooth operation of all installed systems and infrastructure.Professional Experience:• Managed and monitored all installed systems and infrastructure, ensuring the highest levels of availability.• Regularly monitored and tested application performance for potential bottlenecks, identified issues, and collaborated with developers to implement solutions.• Maintained security, backup, and redundancy strategies to protect data and ensure system continuity.• Participated in the design of information and operational support systems, contributing to the overall efficiency and effectiveness of operations.• Manage and setup CAD systems, and licence management.• Provided 2nd and 3rd level support, addressing more complex issues and challenges.• Regularly consulted with clients and other IT personnel for problem resolution, ensuring effective communication and prompt resolution of issues.Conclusion:I have been able to leverage a diverse set of skills in system management and performance monitoring. My ability to maintain levels of system availability, identify and resolve performance bottlenecks, and provide effective support has been instrumental in ensuring smooth operations. The experience I gained there has been invaluable in shaping my understanding of system administration within a complex organization.

Menlyn Maine / Rosslyn, South Africa

Bayerische Motoren Werke AG (BMW), a German multinational corporation, producing luxury vehicles & motorcycles. Founded in 1916, initially manufactured aircraft engines from 1917 to 1918 and1933 to 1945.Being part of the Modern Workplace infrastructure team, catering to 100,000+ devices.Professional Experience:• Developed and operated Windows 10/11 Modern Clients, implementing and managing technical aspects.• Worked with deployments, performance, and optimization toolsets.• Interacted with German product teams, external providers, vendors, and customers, ensuring business needs & requirements were adhered to.• Utilized Agile for project management.• Collaborated with the development and test teams using Atlassian Jira, and Confluence in line with ITIL processes and practices.• As Service Lead, managed BMW’s Modern Support team, ensuring all registrations of the Modern Client were conducted from start to finish.• Assisted users migrating existing devices, enrol new company devices as Modern Clients.• Main part of the project, to ensure these devices became cloud compliant.• Staff members wanting to join the Modern Workplace, needed to perform specific compliancy checks. If able to upgrade, a “Hardware Hash” needed to be uploaded in the Azure Tennant. Allowing the device to enrol through Microsoft Intune, the device then cloud complaint & manageable by BMW.• Ongoing talks with HP to pre-load PPKG images onto new equipment. A PPKG file is a file that HP pre-loads onto a laptop. This unique image, managed by BMW allows re-installs quicker.• If the laptop is reset, the PPKG file is read locally. Minimizing downloading the image and speeding up the reset. The user is up and working within 25 minutes.ConclusionUtilizing Atlassian Agile methodologies and Confluence, our team effectively navigated project challenges and kept staff updated. Using Azure and VMware platforms and Workspace One for application management, a cloud-only environment was created.

Johannesburg Area, South Africa

I was approached by RTT Intelligent Logistics, a company with its core business managed by Nexio (Server environment) and Mediro-ICT (Desktop environment), I held a crucial role through Nexio in ensuring Active Directory (AD) users across South Africa and beyond could access shared documentation at the three central hubs for RTT Intelligent Logistics.Professional Experience:• Ensured AD users throughout South Africa and beyond could access shared documentation at the three central hubs (Johannesburg, Cape Town, Durban, and even clients up in Africa).• Utilized Dynatrace for performance monitoring to ensure optimal system performance.• Assisted help desk technicians with day-to-day tasks and serviced user tickets from the Remedy ticketing system.• Responsible for migrating, upgrading, and updating user computers from Windows 7 to Windows 10.• Maintained Office 2013.• Maintained printers, scanners, and label printers in warehouses countrywide.• Used Hyper-V and Fail-over Cluster Manager to maintain the 273 servers dispersed in Johannesburg, Cape Town, and Durban.• Maintained a good relationship with the Vodacom Data Centre and telecommunications companies nationwide.• Managed connectivity required by RTT and its warehouses and outlets around South Africa.• Utilized PowerShell scripts for daily tasks to manage and maintain RTT’s complex environment.• Participated in the migration of users from POP to Exchange 2013, with a plan to migrate to Exchange Online.Tools:The tools I used included SCCM 2012 R2, Microsoft Intune, WSUS, Active Directory, Group Policies, Microsoft Hyper-V, Certificate Authority, DFS & DFSR, Microsoft Endpoint, Terminal Services, PowerShell, Microsoft Threat Management Gateway, RDP, DHCP, DNS, Mail Marshall, Dynatrace, and Acronis Backup.

Greenstone, Johannesburg

I was approached by Hatch, a global Management, Engineering, and Development company with more than 70 offices globally.Professional Experience• Administered, managed, and maintained Hyper-V servers, and troubleshoot related issues.• Maintained, created, changed, and managed network shares, RBAC, and storage provisioning.• Implement and document processes, developed and maintained in-house KB articles.• Managed team of Help Desk Technicians, overseeing day-to-day tasks, servicing user tickets using vFire ticketing system.• Migrated and updated user computers from Windows 7 to 10, as well as Office 365 migrations.• Maintained printers, scanners, A0 plotters throughout the business in South Africa. Consistency required as users would sometimes travel abroad.• Assisted with the design, integration, implementation, and maintenance of a Windows Server 2012 R2 virtualization project.• Played a key role in physical office relocation, ensuring seamless transition with minimal user downtime.• Joined the iPas team as a Document Administrator, content manager, underwent a three-month intensive training program for customized version of OpenText (EIM).• Monitored services on all twelve global instances of SQL Server, web interfaces, disk partitions. Ensure they remained error-free and within required tolerances.• Wrote PowerShell scripts, remotely deleted temporary files or folders globally. As part of ongoing maintenance, also checked required services were started and running.• Maintained Tape Backup rotations, oversaw the collection of off-site backups by the Vendor.Conclusion:My tenure at Hatch has expanded my range of skills and experiences. I have managed network resources, optimized system performance, supervised infrastructure, and proactively identified and resolved potential issues. These responsibilities, along with my leadership role, have enhanced my expertise and fueled my enthusiasm for future opportunities.

Johannesburg

The University of the Witwatersrand, one of South Africa’s top Universities. Approached me to join their ICT team as a Systems Administrator.My role involved administering Active Directory (AD), maintaining, and updating documentation to reflect current network topology and changes, and monitoring system performance to proactively identify issues and bottlenecks that the network team would action and maintain.Professional Experience• Administer Active Directory (AD)• Monitor system performance proactively identify issues and bottlenecks.• Managed shared resources, implemented GPOs.• Manage RDP, ensure efficient use of resources.• Manage Domain Sites & Trusts, implement RBAC to sub-domain owners.• Ensured adherence to internal policies, CAB meetings.• Resolved issues related to system integration, compatibility, and multiple platform integrations.• Collaborated with the security team to develop and implement solutions that addressed security vulnerabilities and thwarted malware/virus attacks.• Directed a team comprising eight technicians and two Help Desk controllers to sustain and improve the desktop environment.• Led the creation of an extensive Disaster Recovery Plan (DRP) to protect vital information.• Contributed to the design, integration, implementation, and ongoing maintenance of a new Windows Server and virtual infrastructure.• Worked alongside the SQL Database team to clean up and remove temporary files and folders, reducing disk space usage.• Assisted the security team in extracting Certificate Signing Request (CSR) information for SSL certificate renewal.ConclusionAs a Systems Administrator, I utilized my technical expertise and leadership skills to lead a team and manage various tasks, including Active Directory administration, system integration, and security. This role was instrumental in enhancing my knowledge of system administration in a large and multifaceted organization.

Technical Scope: Windows Server 2008 R2, SharePoint, Microsoft OfficePerformed systems analysis, administration, desktop and systems training, and hardware/software consultation, installation, and maintenance for key clients of Dynamix. I assisted in managing the Desktop team, setting up classroom schedules, ensuring that the trainers had adequate time to prepare, those trainers having to travel had the appropriate equipment and training materials.Key Achievements:Conducted onsite and remote training on Windows Server and related products/tools, Microsoft Office, SharePoint, CompTIA A+, CompTIA N+ to clients such as Johannesburg Stock Exchange, IBM South Africa, SABMiller, Deloitte, and Bytes Technology Group.Achievements at Dynamix Learning Solutions:• Installing and Configuring Windows• Maintaining and Troubleshooting Windows• Supporting the Windows Operating System and Applications• Deploying MS Windows Server 2008 R2• Configuring & Troubleshooting MS Windows Server 2008 R2• Configuring MS Windows Server 2008 R2 AD• Configuring & Troubleshooting Identity & Access Management in MS Windows Server 2008 R2• Configuring & Troubleshooting Internet Information Services 7.0 in MS Windows Server 2008 R2• Configuring & Troubleshooting MS Windows Server 2008 R2 Terminal Services Servers• Planning & Administering MS Windows Server 2008• Planning, Deploying and Managing MS Systems Center Configuration Manager• Installing and Managing MS Exchange 2007 & 2010• MS Exchange Server 2007• Implementing Windows SharePoint Services 3.0• System Center Operations Manager 2007• Microsoft System Center Configuration Manager 2007• Microsoft SharePoint• Microsoft Windows 7 Client Installation & Configuration• Deploying Microsoft Windows 7Certified: MCITP Enterprise Administrator – Windows Server 2008 R2

Pretoria, Gauteng, South Africa

I managed Tomorrows Computers Today which I managed for 5 and a half years; the company Administered either Wired or Wireless Networks to some of the following Companies:Mid Rand Engineering in Boksburg. Philips Service Centre in Centurion, SA Cab in Centurion, Telkom Directory Services in Bruma i.e. Administering, running, managing Company Networks and Back Office Projects.Duties comprise of:• Adding removing users and network objects• Resetting passwords• Managing and Maintaining Active Directory• Managing shared network resources• Delegating administrative control• Managing DNS and Name resolution• Setting up/Managing Group Policies• Manage Desktop environment• Manage network Security• Manage Web services• Configure Remote Access• Implement and manage DHCP• Publishing Printers and Shared folders• Managing Trust relationships between Domains• Managing Exchange & Exchange Users• Researching future Development PathsI know I would be an asset to your Company whether it is in IT Administration, Training or Managing a team. I am punctual, very seldom fall sick and set exceedingly high standards.

Midrand, Johannesburg

Some of my achievements at CS Holdings (Bytes Technologies):• CompTIA validation #: COMP 10514698• A+, (updated: 2010)• N+, (updated: 2010)• Microsoft Office Specialist, MOS (January 2003)• MCSA, Microsoft Certified Systems Administrator• Microsoft Windows 2000 Network & Operating System Essentials (2151), 06/06/2001• Microsoft Windows 2000 Professional & Server (2152), 15 June 2001• Supporting a Network Infrastructure using Microsoft Windows 2000 (2153), 06/03/2003• Implementing and Administering Microsoft Windows 2000 Directory Services (2154), 27/03/2003• Implementing and Supporting Microsoft Internet Information Services 5.0 (2295)• Installing, Administering, and Configuring MS Windows XP (2285)• Managing and Maintaining a MS 2003 Server Network Infrastructure (2276)• Planning, Managing and Maintaining a MS 2003 Server Active Directory (2279)• CompTIA's I-Net +• Implementing and Supporting Microsoft Internet Information Services 5.0 (2295)• Installing, Administering, and Configuring MS Windows XP (2285)• Managing and Maintaining a MS 2003 Server Network Infrastructure (2276)• Planning, Managing and Maintaining a MS 2003 Server Active Directory (2279) Installing and Configuring the Windows Vista (5115) Microsoft Windows Vista Mobile Computing (5116) Maintaining and Troubleshooting Windows Vista (5118) Supporting the Windows Vista Operating System and Applications (5119)

In my role, I was tasked with training on desktop applications. This experience unveiled a hidden talent of mine - the joy of imparting knowledge to others. I found myself thriving in what appeared to be an organized and fulfilling environment. Regrettably, my tenure at ExecuTrain was cut short due to the company voluntarily liquidating on December 22, 2000.

Bachelor Of Science - Bs, Information Systems

University Studies (Cancelled after Covid-19) I was pursuing a BSc in Information Systems, with a focus on Business Management, General.

National Diploma, Mechanical Engineering

Activities and Societies: Technicon Badmington club. I began my Mechanical Engineering studies at Cape Peninsula University of Technology.

N4 National Certificate, Mechanical Engineering, A Level

During my time at Maitland Technical College, I completed my N4 National Certificate in Mechanical Engineering, achieving an A Level.

Matric (Grade 12/Gce/A Level), English, Afrikaans, Mathematics, Science, Geography, Metalwork/Woodwork

Matriculation (Grade 12/GCE) Specializations: English, Afrikaans, Mathematics, Science, Geography, Metalwork/Woodwork. During my time.