Clinton E. Email & Phone Number

London, Gb

CTO with expertise in managing large-scale engineering teams, driving innovation, and optimizing resource allocation. Skilled in team management, Agile methodologies, and fostering collaboration. A strategic leader experienced in Series X funding, implementing ISO 27001 standards, and communicating technical concepts to diverse stakeholders. Committed to contributing to technology-driven organisations.

London, Gb

London, Gb

Cincinnati, Ohio, Us

At Worldpay, I managed the DevOps Core Engineering Team within Global Ecommerce. I had several roles within this group, including, supporting the business with their agile transformation, wearing both Product Manager and Product Owner hats, as well as being the TSO and Architect for AWS Cloud, OCP and Kubernetes environments. I managed a global team situated across the US, UK and Bucharest. This team consists of a mix of FTE and vendor contractors.

Hannover, Lower Saxony, De

Hannover, Lower Saxony, De

TUI is the world’s leading integrated leisure tourism business. Within the TUI family, there are now six European airlines (with 136 aircraft), 12 cruise ships and a unique hotel portfolio offering over 210,000 beds. Then there’s our network of tour operators, available online and through travel agencies Europe-wide. In all, we have 220 trusted brands in 180 countries. What makes them all tick? The real TUI family: the 77,000 people worldwide who serve our 30 million customers. Through our talented team and our extensive portfolio of brands and businesses, we can offer an end-to-end holiday experience. A high quality, consistent customer journey that covers everything from bookings and reservations, to flights, hotels and entire bespoke experiences.

Birkirkara, Malta, Mt

essDOCS is the world’s leading enabler of paperless trade, providing customer-led solutions that automate and accelerate trade operations & finance

Paradigm Systems is a premier IT Cloud Consultancy company based in the UK and South Africa. Paradigm is the No 1 ranked Microsoft Cloud Deployment Partner for SMB's in the UK.I was contracted by Paradigm to improve the Service Desk Operations and Technical Team. Paradigm Systems were looking for a Senior IT Manager who would be responsible for improving processes and overall customer experience due to the company expanding its operations as one the largest Cloud Providers in the UK.Very quickly my primary targets and goals were achieved by enabling support that is based on repeatable, business-oriented service patterns. I also looked to improve all areas of the Technical and Support aspects of the business. This was important as growth has been substantial and customer retention was key to continuing this growth. The following processes were implemented:Monitoring SLA and improving customer response timesManagement reportsViewing and managing staff workloadsStandardizing support, workflow and client responseImplementing ITIL process managementSince implementing and managing these changes for Paradigm, client satisfaction has increased month on month. The potential for client contract renewal has also increased.I also held a Senior Technical Role managing a team of highly skilled Service Desk consultants that provide 1st – 4th line technical advice to Paradigm Systems Customers. Specialising in Microsoft Office 365 SolutionsMicrosoft Azure Server SolutionsSharepoint Online SolutionsSecurity Solutions & Advice

Watford, United Kingdom, Gb

IT Director Managing Multiple IT Departments in a large IT Reseller in England UK.External IT Consultancy Team – Managing a team of highly trained IT Consultants and Senior IT Consultants. Main responsibilities include, end-user project deployment and project management. Specializing in VMware, Citrix, Microsoft AD, Microsoft Exchange, SAN and Server Technologies.Solutions Team – Managing a team of focused Pre-sales Solutions Architects. This team specializes in providing world-class solutions and recommendations to our customers. Specialising in SAN Storage and Server Technologies.Service Desk – Managing a team of Service Desk consultants that provide 1st – 4th line technical advice to our customers. Our Service Desk contracts are tailor made to the customer’s requirements.Configuration Centre – Managing a team of build room engineers. Main responsibilities include ensuring all engineering work is completed to ISO 9001 standards.Manage Internal IT systems, including external satellite companies. Storm Procurement and Capital Continuity.Developing user processes and management process to continually improve system performance. Managing IT systems for multiple external customers. This level of support ranges from firewall level, to internal auditing of systems and applications.Assisting internal and external sales people with preparing system design and solutions for particular customer requirements, these may include for example, high-level VMware server farms, Microsoft Exchange server configurations, migrations and clustering requirements.Specialist in HP products, including, Proliant, SAN, Procurve products. Cloud based infrastructure and migrations. Security & data protection policies. Disaster Recover including design and advice.

Senior IT Consultant, for Sanlam Health, a major health care insurance provider in South Africa. Primary responsibilities including managing 2000+ users across multiple sites. The desktop department consisted of only 2 members so learning to support and management the estate was essential.