Clinton Harrell, Phr Shrm-Cp Email & Phone Number

Westchester, IL, US

Westchester, Illinois, United States

HRBP and first HR point of contact for corporate employees. Leading a team of four HR Managers and Generalists that supporting all centralized operations and services employees across the United States including two subsidiaries; Impact Auto Auctions in Canada and DDI Technology. Providing coaching and guidance to leadership from Supervisors to Vice.

Fremont, California, United States

HRBP for all employees in the West Region. Functioning as a member of the Region leadership team to achieve business goals through employee performance, retention and talent acquisition.

Castro Valley, CA

HR Point of Contact of 350+ associates, supporting both front line associates and management for Home Services in Northern California and Western Washington. Providing HR support for associates in conjunction with shared services. Providing HR support for managers in areas of performance management, recruiting, onboarding, retention, engagement, training.

Seattle, Washington

Human Resource Manager for Sears Product Repair Services supporting the Pacific Northwest Territory. Leading a team of five Human Resources District Specialists spanning eight states and 600+ employees.

Hoffman Estates, IL

• Human Resources business partner to staff of 50+ salaried and 400+ hourly employees in call center environment. Participating in multiple project teams that support business unit, sub-BU, and HR vertical organization
• Developing and rolling out more effective Attendance Policy and Attendance Tracking System as part of a project team in 2014. New policy reduced risk to business by ensuring consistent execution. Ongoing support for.
• Actively participating in teams to increase employee engagement at the sub-BU level and HR vertical level. Gathering feedback, developing actions and executing community engagement activities for corporate HR and.
• Active Board Member for SHC PRIDE Associate Resource Group. Contributing to SHC’s 10th year in a row of 100% scoring on Human Rights Campaign Corporate Equality Index. Revising SHC Safe Space Training for 2015
• Acting as company Culture Advocate and living the SHC Mission to, “Serve Delight and Engage Members while they Shop Their Way”. Leading the communication for supported employees for Annual Benefits Enrollment and.
• Handling difficult conversations including separation, ethics complaints, performance management, job change and organizational changes

Hoffman Estates, IL

• Designed training plan for routing center reorganization to accommodate job responsibility changes
• Produced all training materials necessary to support routing center reorganization and provide standardized training materials for all In-Home routing centers
• Partnering with Capacity Management Leadership to identify critical tasks that routing employees perform. Designing monthly Side by Side audit to ensure that training is ongoing after New Hire classes and employees are.
• Designed individual training courses including Coaching for Performance, Motivating Employees, Routing Mentor Training and Reducing Reschedules to develop supervisors, drive employee performance and accountability and.
• Delivering all training courses that I produced and designed to the Routing Team Lead Trainers to ensure that training product is consistently provided
• Active participant in numerous project teams designed to improve In-Home performance; Routing SME for In-Home CCN Focus Group, Attendance and Lost Time Project, National Reschedule Steering Committee

Sacramento, CA

• Lead Trainer for the centralization initiative – Rejected Claims. Nationalized Region 890 Rejected Claims process and trained team - recognized with Business Award July 2010
• Single Point of Contact for Routing communications. Developing, editing, and publishing articles for the sub-BU newsletter that relate to Capacity Planning. Formalizing and creating template for monthly Unit Meeting.
• Project Lead for developing National In-Home Routing Web Portal
• Initiated Staff Development Manager training co-op to share ideas for training across Routing Centers and formalize training process
• Partnering with training organization to roll out Phone Etiquette Training for the Routing Centers
• Ensuring quality candidates are selected for open positions and conducting new hire training classes

Sacramento, CA

• Maintaining 100% I9 and new hire paperwork completion
• Collaborating with management to seek out, assess, attract, hire and retain the best talent while ensuring the continued diversity of our workforce
• Maximizing relationships with employees and managers by keeping communication open and actively participating in both Management Staff and employee Safety Team meetings
• Conducted Customer Service training to develop employees telephone skills after completing the Train the Trainer facilitating course
• Developing plans to lower Workers Compensation costs: Created Ergonomic Evaluation Program early 2009, trained and directed an evaluation team who evaluated all 150 employees at their workstations resulting in a drop.
• Challenging managers to ensure consistent policy enforcement while maintaining a positive attitude and delivering requested interpretations of SHC policies and Code of Conduct

Sacramento, CA

• Progressive career with several promotions of increasing responsibility over 10 years
• Directing processes and ensuring productivity of logistics and guest services teams
• Performing store Leader on Duty tasks; opening store, ensuring safety of employees and customers, monitoring alarms and equipment
• Using scorecard metrics to improve overall process and employee productivity
• Facilitating new hire training by performing technical training instruction, assigning peer trainer and performing follow-up to ensure training completion
• Developing recognition programs to improve employee attitude and increase performance