Clinton Reid(Cihcm) Email & Phone Number

Toronto, Ontario, Canada

Operational Service Delivery• Worked closely with Community development, Community Care, Maintenance teams and Tenant Relations units to facilitate & implement the right operational cadence, accountability, and evaluation to ensure accountability as well as high quality service to tenants and colleagues• Led identification of trends, risk mitigation strategies, data outcomes through data analysis of Unit turnovers, Rent Arrears, complaints & RGI calculations- Operational lead and accountable for overall oversight of the various operational programs and identified any gaps or systematic issues and working with the various teams to develop interventions to address operational gaps.• Provide oversight and strategic leadership around the implementation of major regulation and legislation changes directed to WoodGreen from Service Manager

Toronto, Ontario, Canada

Lead in Quality Assurance and Compliance for housing unit. Analyze, evaluate and realign processes by leveraging technology and enhancing staffing model. Collaborate with the software vendors and numerous internal resources and external contractors/consultants

Ontario, Canada

Delivered process, technology and organizational consulting services to housing organizations through HSC InSite, designed to transform property management and increase operational efficiency.

Ontario, Canada

Ontario, Canada

Developed and managed a series of capacity building measures to develop the skills and resources of the housing and homelessness sector in Ontario.

Developed initiatives focused on economic development opportunities and staff education on resident-related customer service strategies.

Developed operating processes for client support, grant management, program evaluation, and organizational branding for resident led social enterprises.

Studied and translated knowledge of various funding, economic development strategies and integrated delivery models.

Created program awareness in clients, community stakeholders, and internal staff through planning and delivering outreach strategies. Secured a $1.9M grant for community hub through Youth Challenge Fund.

Implemented Pathway to Education Model in partnership with York University & TDSB

Managed operations of after school programs, shared use and maintenance of a multifunctional community space

Facilitated social enterprise, business marketing and job search and education workshops; prepared operational policies, procedures and statistical reports.

Bachelor'S Degree, Politics & Public Administration

Activities and Societies: Public Administration & Governance With an emphasis on strategy and policy analysis, this program is designed.

Certificate, Non-Profit & Volunteer Sector Management

Certificate in Nonprofit and Voluntary Sector Management program : Interdisciplinary curriculum pooling knowledge from Business.

Diploma, Mechanical Engeneering/Technology & Design

Studied Mechanical Engineering Technology & Design

Sector Accreditation, Non-Profit/Public/Organizational Management