As a Solution Architect in the Enterprise Strategy, Governance and Architecture team, my efforts are focused primarily on supporting the customer domain and its investments in its people, processes and technology. My responsibilities include strategic planning, business architecture, and developing roadmaps to ensure alignment with organizational goals and objectives.

Primarily as a Salesforce Solution Designer, I provide guidance, vision and strategy supporting the software development lifecycle to fulfill end to end business capabilities.

Rapid design and commercialization of support for remote care projects during Covid-19.Scrum master for Architecture and Design team.Provided Devops training for outcome groups.Delivered platform standards for reaching CI/CD.Long term projects - Salesforce modernization.

Manage business enhancement requests to the Salesforce platform.Support and backfill the Run team who provide production support for Salesforce.Facilitate Scrum and Agile for the regional team and head the IT Fun Committee.Completed projects dealing with Telephony, Revenue, Agile Transformation, and Clinical Services. Spent extensive time at the Sydney HQ on strategic projects and organizational alignment.

Primary responsibility to understand business process, its management, document business requirements of customers, and deliver functionality.Assist with application configurations and implementations to meet business objectives.Develop and conduct user training.Document technical processes.Ensure recommended solutions align with internal customers to make them competitive in their markets.Collaborate with business and technical resources to identify and develop process improvement initiatives.Implement new system functionality, improve system efficiency and resolve operational issues.Provide recommendations and alternatives to business issues by assisting in defining, analyzing, configuring and testing different processes and application solutions.Lead cross functional teams to ensure clear and timely communication and cooperation of team members and stakeholders.Vendor Management related to tools.Translate business needs into appropriate technology solutions.Developing and demoed new technology to internal customers.

Mansa Systems is a software technologies company focused on Salesforce Implementation, force.com development, ServiceNow Integration, and Informatica Cloud data integration practice areas. Managed projects and the delivery teams for dozens of clients of all sizes. Customers and success stories can be found at www.mansasys.com/customers

Beautiful Systems is a boutique professional services company working primarily with Salesforce. We are based in Denver Colorado.

Principle Business Analyst on large scale insurance company Salesforce implementation.

Business analyst - Salesforce Enterprise Edition and Developer EditionSupported 400 employees worldwide, from general help desk inquiries to questions for the corporate Salesforce implementation. Championed department efficiency creating IT asset inventory system in a new Salesforce.com org with reporting saving the company over $250,000.00 a year. Beta tested and implemented Office 365 suite, including SharePoint and MS Lync. Managed assets including: employee hardware and software, servers and file shares, ticketing system, critical business systems, phones, cell phones, and faxing.

Lead Salesforce.com Consultant - Salesforce Enterprise Edition Configured various Salesforce.com objects including Opportunities, Accounts, Contacts, Leads, Campaigns, Quotes, Activities, Dashboards and Reports. Developed web site and iPhone interface for direct input of events into a custom objects. Constructed web to anything strategies for 500 offline users and portal managers. Custom reporting and dashboards with security by region with data outputs for sales analytics.Weekly data uploads using the API data loader and custom mapping from client spreadsheets. Custom user securities for multiple clients, internal, and external users, and special needs situations. Analyzed customer business processes, identify their needs, and maped the customer's requirements to CRM.

Performed system migration from legacy access database to Salesforce.com. Integrated companies documents into mail merge templates including purchasing deeds and drafts. Developed and configured Salesforce.com for mineral and royalty right acquisition. Developed Salesforce for multi company use with company specific security. Link Deed image server into Salesforce. Imported county tax data each month into salesforce for massive paper mail campaigns.

Designed, developed and configured a comprehensive asset management system in Salesforce.com. Provided business analytics of product impact and forecasting of sales to senior management. Integration of Salesforce.com with Microsoft Outlook to maintain a record of customer communications and to keep contact information up to date. Processed large point of sale data slices from sources such as AC Neilson, Minyards, Fiesta food stores, Sack and Save, and Centennial Liquor stores. Developed reports from source data using access and pivot tables to deliver C-Level reports indicating business model effectiveness. Troubleshoot any technical problems with user laptops, desktops, portable devices, applications, and any other electronic equipment. Researched new technology opportunities such as SMS campaigns, pricing, and technology.

Pedorthist and General Manager of practice. Pedorthist License number was CPED-2104

Developed QA program for 200 seat call center. Reported on employee QA metrics. Defined national process for new quality procedures

Installed Cat5, Coax, Fiber Optics. Performed hazardous Installations. Resealing fire coded floor plates between floors and ceiling. Technology Utilized: Hand and power tools for installing cable, Fiber optic testers.

Constructed server and phone racks to be shipped to CO Worked with BPX, DS3, DS1, Fiber Optics and coax terminals

Supported users from help desk level 1Worked with maintenance crew running cablesParticipated in server relocation

Performed Visual HDL Schematic ConversionUtilized Unix on a SUN workstationPerformed RW-Asic schematic conversionTechnology Utilized: Sun workstation running Unix, CAD