Clinton Smith Email & Phone Number

Sydney, New South Wales, Australia

My role is to identify and implement best practices that facilitate improvement in customer experience, drive revenue realization, and creates a diverse, inclusive and digitally savvy team culture. One of my focuses will be to work with our customers directly to develop customer support initiatives, by collaborating with my team, key account managers and other relevant stakeholders in our mission to create customer excellence. This will require the creation and management of triggers… Show more My role is to identify and implement best practices that facilitate improvement in customer experience, drive revenue realization, and creates a diverse, inclusive and digitally savvy team culture. One of my focuses will be to work with our customers directly to develop customer support initiatives, by collaborating with my team, key account managers and other relevant stakeholders in our mission to create customer excellence. This will require the creation and management of triggers and levers for better forecasting of customer spare parts orders and accuracy of monthly revenue realization. To achieve this I will support the team to efficiently executes their customer activities by optimizing their time, the use of digital tools, improving processes and best practices, and by acting with a customer first mentality.I will assist in developing skill and new opportunities for my team through coaching, feedback, strategy and collaboration.As the leader of the Services Planning and Fulfillment team we will focus on responding, converting, and executing according to customer expectations and internal set Service Level AgreementsI will also actively support the Services business, by developing relationships with key internal and external stakeholders to facilitate customer satisfaction and ensure on-time service delivery according to agreed-upon contractual obligations Show less

Macquarie Park Sydney

I had many hats in my role in Customer Experience with Schneider Electric. One of these included supporting the Services business as a CX Business Partner. As CX Leader I support the business through customer advocacy and driving continuous improvement along the E2E customer journey. In addition I also supported the eCommerce business as the CX lead, applying a similar CI focus, however my supporting role had more of a Supply Chain digitization and strategic focus. This included… Show more I had many hats in my role in Customer Experience with Schneider Electric. One of these included supporting the Services business as a CX Business Partner. As CX Leader I support the business through customer advocacy and driving continuous improvement along the E2E customer journey. In addition I also supported the eCommerce business as the CX lead, applying a similar CI focus, however my supporting role had more of a Supply Chain digitization and strategic focus. This included identifying, trialing and deploying capability to support business growth and various eCommerce go to market strategies. This focus allowed for more of a project management focus, as we looked to build our growing eCommerce capabilities. Show less

Sutherland Shire

I'm passionate about creating a uniquely memorable and valued customer experience through innovation and creative thinking. I also believe that Entrepreneurship is the way of the future and it’s these beliefs that have enabled me to launch my first Startup USAYSO (www.usayso.com.au). As a previous small business operator myself, I can relate to the challenges SMB’s experience when attempting to grow and scale their business. Utilising my wide and divers skillset, across many industries… Show more I'm passionate about creating a uniquely memorable and valued customer experience through innovation and creative thinking. I also believe that Entrepreneurship is the way of the future and it’s these beliefs that have enabled me to launch my first Startup USAYSO (www.usayso.com.au). As a previous small business operator myself, I can relate to the challenges SMB’s experience when attempting to grow and scale their business. Utilising my wide and divers skillset, across many industries including retail, food & beverage and IT&C industries, I intend to help other SMB’s grow through knowledge sharing and enhancing their go to market strategy through the concept of word of mouth.My Specialties: Retail management, small business management, project deployment, quality and continuous improvement, customer advocacy, team building, building and managing contact centres as well as people management and development. Show less

Pacific Region

- Key member of the leadership team, directing and overseeing the development of customer satisfaction and continual improvement initiatives for Schneider Electric IT Australia and the Field Services businesses;- Development of quality policies, operating procedures and the development of plans for monitoring, controlling and improving overall quality of the business;- Drive continuous improvement of product and process quality as well as customer satisfaction;- Develop and… Show more - Key member of the leadership team, directing and overseeing the development of customer satisfaction and continual improvement initiatives for Schneider Electric IT Australia and the Field Services businesses;- Development of quality policies, operating procedures and the development of plans for monitoring, controlling and improving overall quality of the business;- Drive continuous improvement of product and process quality as well as customer satisfaction;- Develop and facilitate problem solving teams;Work as project lead on product and process related quality issues;- Lead Quality Auditor;- Champion the development and maintenance of the Quality Management Systems inc accreditation (ISO9001:2008); Show less