Clinton Taylor Email and Phone Number

Preparing and delivering General English lessons at Intermediate to Advanced levels. After only two weeks teaching face-to-face, I had to pivot quickly to make all reasonable adjustments to teaching on Zoom (Virtual Learning Environment) with minimal training and adjusting all activities to be suitably delivered using online platforms (Google Classroom, WhatsApp, etc.). Learned to manage students online and counsel those having trouble making the transition. Kept meticulous records and video… Show more Preparing and delivering General English lessons at Intermediate to Advanced levels. After only two weeks teaching face-to-face, I had to pivot quickly to make all reasonable adjustments to teaching on Zoom (Virtual Learning Environment) with minimal training and adjusting all activities to be suitably delivered using online platforms (Google Classroom, WhatsApp, etc.). Learned to manage students online and counsel those having trouble making the transition. Kept meticulous records and video evidence of lessons in compliance with NEAS standards and delivered assessments using Google Forms. Show less

Planned and taught on a variety of courses and levels (General English all levels, IELTS Preparation, Barista Course), ensuring that students met their personal goals. Regularly assessing students to identify gaps in their language to give targeted feedback and writing graduation reports. Completing lesson and attendance records in alignment with national policy. Actively pursued professional development by attending non-compulsory sessions in and outside of the RTO.

Oversaw the largest department in the organization across both campuses as well as overflow from Academic programs in the Head Director of Studies’ absence. Assessed language level and placed new students in correct classes while taking their schedule preferences into consideration, issued and monitored student visa attendance warnings in accordance with legal standards, and counselled students on a wide range of issues to ensure client satisfaction. For staff, conducted teacher interviews… Show more Oversaw the largest department in the organization across both campuses as well as overflow from Academic programs in the Head Director of Studies’ absence. Assessed language level and placed new students in correct classes while taking their schedule preferences into consideration, issued and monitored student visa attendance warnings in accordance with legal standards, and counselled students on a wide range of issues to ensure client satisfaction. For staff, conducted teacher interviews, handled induction, conducted observations for PD, developed and implemented performance improvement strategies and plans to promote continuous improvement, general support and organised sick cover/annual leave. One major project was the development of BROWNS’ premium product, the Active8 skills-based curriculum. Used EBECAS student management system. Attended EA/NEAS national conferences. Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment. Worked closely with student services administrators maintaining optimum levels of communication to effectively and efficiently complete projects. Show less

Planned and taught on a variety of courses and levels (General English all levels, IELTS Preparation, Barista Course), ensuring that students met their personal goals. Regularly assessing students to identify gaps in their language to give targeted feedback and writing graduation reports. Completing lesson and attendance records in alignment with national policy. Actively pursued professional development by attending non-compulsory sessions in and outside of the RTO.

Working the graveyard shift, met guests' needs with quick, friendly service, including delivering meals and snacks and retrieving additional items. Cleared dishes, trays and carts from rooms with discretion and professionalism. Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses for the morning shift team. Completed orders with speed and accuracy, maintaining exceptional service standards each day. Kept work environments, equipment and… Show more Working the graveyard shift, met guests' needs with quick, friendly service, including delivering meals and snacks and retrieving additional items. Cleared dishes, trays and carts from rooms with discretion and professionalism. Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses for the morning shift team. Completed orders with speed and accuracy, maintaining exceptional service standards each day. Kept work environments, equipment and trays clean and sanitized for guests. Took phone orders accurately and adhered to delivery procedures. Made and served espresso coffee. Show less

Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction. Displayed and arranged merchandise in alignment with visual management and kept store tidy for appeal to boost sales. Up-sold and highlighted promotions to customers to increase sales to meet KPIs. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging. Trained team members to prepare sandwiches and other items according to instructions. Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides. Maintained clean, sanitized and well-organized food preparation zones. Reduced customer wait times by quickly and efficiently operating customer window and sales register.