Clinton Holland Email and Phone Number

Worked in a collaborative team environment to ensure internal business requests and system enhancements were prioritized and requirements were gathered. Resolved service tickets submitted by internal and external users within the service level agreement timeframe.Led bi-weekly meeting with the offshore development team on current status of business enhancement requests, ensuring timely delivery to the business for testing and approvalReviewed, prioritized and resolved daily service tickets submitted by both internal and external global usersCollaborated as part of the project team in the yearly upgrade of the Yardi property management system, including coordinating and reviewing UAT testing and results as well as providing daily updates of testing progress and defects identifiedPerformed bi-yearly audit of system users to ensure appropriate and continued access to core business systems for Sarbanes-Oxley Act (SOX) compliance. Provided proof of accurate, data-secured financial reportingIntegral part of the implementation team for the rollout of a global facilities management system, helping to ensure integrations between property and financial systems provided accurate data to the new system. Identified integration and UX/UI defects. Provided support for global internal and external users of the facilities management app for web, iOS and Android

Point of contact for users on Yardi related business process inquiries. Maintained Yardi system business requirements documentation, training materials and workflows. Obtained and reviewed requirements, created test scripts and wrote user stories. Preformed QA testing and led user acceptance testing.Managed Service Now ticketing queue, prioritizing tickets and ensured issues were resolved timely.

QA lead for the Yardi 7S, Mobile Maintenance App Phase 2 and PeopleSoft 9.2 upgrades. Worked with project managers and business partners to develop test strategies and plans. Gathered business requirements and developed test cases. Evaluated best testing tools for the various projects to meet each projects’ individual needs. Utilized SharePoint to facilitate notifications and up-to-date testing and defect status. Coordinated and lead daily defect calls with project members around the globe.

PeopleSoft Financials Testing SpecialistTested accounts payable (AP), banking, cash management, general ledger, eProcurement, sourcing, supplier contracts and travel and expense modules. Worked multiple projects in various phases of SDLC. Reviewed requirements, developed test cases and tested data using HP Quality Center / ALM. Developed and executed test scenarios, conditions and scripts using manual test techniques. Created traceability between requirements and test cases. Conducted system, regression and user acceptance testing. Opened defects and represented team in defect meetings.

Handled large, major and national accounts working with multiple lines of business as well as various Blue Cross Blue Shield plans. Managed accounting and reimbursement of third-party stop loss groups.

Processed, managed and reconciled the enrollment, membership and billing of major and national accounts working with group administrators and HR representatives ensuring timely processing of benefits and enrollment as well as reconcile monthly premium payments.