Supported Services:● Internode Business Connect (Corporate MPLS VPNs).● Wideband Services:     ● Fibre.     ● Telstra WTX (Wholesale Transmission).     ● Telstra BDAS (Business Data Access).     ● Optus XYZed SHDSL.     ● Internode Extreme SHDSL (Hatteras Networks).     ● Internode iPOP (Direct Ethernet).● Internode Datacentre and co-location services.● Windows and UNIX Webhosting.● DNS management and troubleshooting.● VPS (Virtual Private Server)… Show more Supported Services:● Internode Business Connect (Corporate MPLS VPNs).● Wideband Services:     ● Fibre.     ● Telstra WTX (Wholesale Transmission).     ● Telstra BDAS (Business Data Access).     ● Optus XYZed SHDSL.     ● Internode Extreme SHDSL (Hatteras Networks).     ● Internode iPOP (Direct Ethernet).● Internode Datacentre and co-location services.● Windows and UNIX Webhosting.● DNS management and troubleshooting.● VPS (Virtual Private Server) solutions.● Internode Mail Systems (incl. Cisco IronPort)● ADSL/ADSL2+ (Agile, Optus and Telstra Wholesale).● NodePhone Business Trunk (VoIP/PBX).● NodeMobile (3G) Services.● FTTH (NBN, Opticomm)General Duties:● Technical escalation point for the Internode Helpdesk and Support Specialist teams.● Frontline support for Internode's Corporate and Government clients.● Diagnosis of network and system related faults.● Configuration, support and maintenance of Cisco devices (predominantly routers, switches and PIX/ASA firewalls).● Proactive network and service monitoring.● Proactive outage advisory management.● Internal documentation projects.● Fault management for all services, including correspondence with telecommunication carriers where applicable. Show less

Acted as a frontline representative for the Internode Voice Services Group, and as an escalation point for other departments within Internode. Supported products include:● PSTN Telephony.● NodePhone (VoIP).● ULL (Naked ADSL).● NodeMobile (Optus 3G).● Provisioning of services.

Acted as a frontline representative for the Internode Residential and Business Helpdesk.