In my role as Sr. Director, I lead both Inside Sales and Customer Support. My role involves sales and service forecasting, budget control and financial stewardship, risk management, employee development, and crafting effective staffing strategies. I also focus on enhancing our customer experience and embracing omni-channel approaches while testing and iterating on new growth opportunities to magnify our mission.I am committed to driving revenue and increasing profits through strategic initiatives and innovative solutions. By enhancing operational efficiency and fostering a culture of continuous improvement, I aim to deliver exceptional results that support our overall mission.Our company is a unique innovation brand committed to meaningfully improving lives by providing optimal comfort and support.

Promoted to Sr. Director overseeing Inside Sales. This includes involvement in financial planning and forecasting, budgeting and spend, staffing strategies, testing and iterating on new opportunities, and continued Sr. Leadership for the organization.

As Director of Sales, I was hired to help design, build, and grow the Inside Sales engine through our start-up phase. I played a key role in developing our formal sales methodologies, Sales CRM program, inbound/outbound strategies, organizational design structure, cross-functional customer journey touch points with E-comm, Marketing & Acquisitions. In addition I created the framework for Inside Sales KPI’s, and work closely with Analytics in developing key reporting and insights. Oversee Inside Sales hiring strategies, proactive customer engagements, employee development, comp plans, dashboards, communications, and pipeline opportunities. Along with other key contributors, we have seen explosive growth over the past few years as we have executed on the overarching vision and strategy in human-to-human sales.

A VP of (BPO) Contact Center sales/services we served various clients all across the continental US. I built a team from a small handful of people with limited hours of availability to a full scale 24x7x365 Contact Center delivering world-class leasing/sales solutions. In this key leadership role the entire BPO team rolled up underneath me with specific emphasis on lead capture and lease conversion. Additional responsibilities included contractual agreements and defining SOW's, leadership training and development, implement a LMS, oversee QA initiatives, pricing strategies, Human Resources and hiring strategies, provide an executive presence on QBR's, oversee workforce management, and product initiatives. Rent Dynamics simplifies your daily leasing office responsibilities by utilizing our flexible toolset and personal touch concierge service.

As VP of Business Development (SaaS & BPO services) I was brought in to help establish a sales and marketing strategy for the newly established company. As a new start-up, my task was to develop a new pipeline of leads, develop a business strategy, and help define our go to market plan and refine our SaaS portfolio. Prior to my arrival, the company was virtually unknown in the multi-family space with almost no trust or credibility in the market. A few of my highlights include landing our first enterprise account 'Top 40' B2B sale which became our most strategic partner moving forward to help grow the business. Additional contributions included sales methodologies and strategies, live demos, design and coordinate trade show booths, Apartment Innovation and Marketing speaker (AIM), identify SaaS/CRM software enhancements, create digital and offline marketing collateral, marketing videos for the newly formed RentPlus program, and helped to increase conversion rates on client leads. During my tenure, I built a business strategy of lead acquisition, qualification, and brand identify. As a Sr. Leader in the company, my skills & ability to distill a clear and concise business case, were utilized to secure multiple rounds of funding. Rent Dynamics simplifies your daily leasing office responsibilities by utilizing our flexible toolset and personal touch concierge service.

The UK2 Group is a global group of web hosting brands (powered by THG Ingenuity). These web hosting brands included shared, VPS, Cloud, and Dedicated server hosting options. Customer profiles included individual consumers, SMB's, and larger enterprise clients. I wore many different hats during my time at UK2 group, chief of which, was Global Director of Client Services (Sales & Support). This was a cross-functional role touching primarily on Sales, Support, and Marketing. In the early acquisition stages of UK2 Group I oversaw the growth of the initial US-based Sales team which provided me new opportunities in Marketing and PR for key brands. I also directly oversaw the technical support team during the latter part of my tenure. My Sales & Marketing experience included a focus on increasing server hosting sales, email marketing campaigns, brand promos, trade shows, and conversion rate optimizations for key brands. My contributions were critical during some of our key brand start-up phases of growth and development.

Direct Financial Solutions specializes in (sub-prime lending) supporting customers with poor credit or limited financial options that are typically reserved for those with great banking relationships and strong credit. I served in a Sr. Leadership role driving sales opportunities through inbound and outbound dialer campaigns. I helped lead the key growth engine of the company during the DFS start-up phase.

Concentrix (Convergys), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. During my time with Convergys, I led BPO teams primarily in telecom Sales and Service. This also included multi-site experience where I played a key role in various start-ups (Louisiana USA, Manitoba Canada).