Experienced Technical Services Director and Client Success Manager with a demonstrated history of driving success in the retail technology industry. Leading service teams for North American clients at Teamwork Commerce, I bring a unique blend of in-store retail expertise and a strong educational foundation—an accomplished Bachelor of Science in Information Technology with an Advanced Software Developer Certificate.In my role as a Technical Services Director, I oversee and orchestrate global omni-channel implementations for high-end fashion retailers, leveraging my comprehensive understanding of ERP, 3PL, Ecommerce, clienteling, and BI tools. My commitment to excellence is reflected in my successful track record of architecting solutions that propel retailers from mid-market to enterprise level.My passion lies in bridging the gap between retail operations and cutting-edge technology to create solutions that not only meet but exceed client expectations. I thrive in dynamic environments, ensuring timely and efficient project delivery while consistently exceeding goals.I am dedicated to leveraging my technical acumen and retail insight to help retailers grow their business.
Listed skills include Customer Service, Leadership, Idea Synthesis, Rapid Learning, and 46 others.