Clio Boreux Email & Phone Number

Leuven, Flanders, Belgium

I’m leading the support team handling all second line support for our 70+ customers as well as for internal Tenforce support.It’s a fast pace, ever changing role that requires great communication skills, creativity, problem solving, technical vulgarisation, time management, goals and priorities settings, people development skills.Investigation and Release is a customer facing team responsible for the follow up of production related issues and internal coordination with Project, Product and customer success teams in order to provide swift and suitable solutions to our customers’issues.

Leuven, Flanders, Belgium

Dublin

Member of an Accenture Business Processing Outsourcing 18 member team – the Law Enforcement Response Team – providing onsite services to Facebook. - Liaised with international judicial authorities regarding potentially inappropriate and illegal material posted by users on Facebook. - Strong attention to detail and ability to respond to inquiries of an urgent and/or sensitive nature.- Identify patterns and escalate issues as needed- Deliver consistently strong productivity and quality results in excess of 98%.

Dublin

- Policy and Quality Supervision in Dublin & EMEA- Main Point of Contact for EMEA- Run Evals in Order to ensure the site is reaching its target in term of Quality. - Ensure the different sites are aligned in term of Quality and Policy- Provide Team Leads and Program Managers with a clear picture of the Quality on site. - Ensure Pod Leads are given the necessary tools to meet the project requirements.-- Evaluating, improving and introducing new policies and projects- Coordinate project team activities, meetings and communications- Supervision and task allocation of Policy and Quality team members for the optimal performance- Experience to lead multiple projects simultaneously, coordinating and working with tight deadlines- Responsible for setting up step-by-step guides, maintaining and improving project plans and guidelines- Preparing daily project status reports, schedules, timelines, action items and summary- Handling or raising escalations a appropriate.- Liaising with management and Senior Team Lead.- Implementing changes to services, policies, procedures, resources, and facilities in order to positively and flexibly meet business requirements.- Creative problem solving, and analysing and optimisation of data in spreadsheets.

Dublin

Member of FR TeamRoles:Policy POC March 2014—June 2014- Provide site support on all Eval related questions, often creating and managing spreadsheets to optimise this. - Work closely with market Pod leads and Team leads to ensure progress on tasks is on track and in line with global capacity requirements. - Working with other Functional POCs globally to clarify policy, and roll-out changes. - Responsible for creating presentations and updating documents. - Review Policy updates and ensure site support. Meta Quality Control and Dispute MediatorNovember 2013—March 2014 - Final quality control check of data verification conducted by colleagues. - Ensure quality control process has been followed. - Mediate disputes made by operators regarding the quality of their work.Quality Control May 2013—June 2014- Assessing colleagues' work and suggesting improvements or further contact with user to optimise accuracy of data. Mentor September 2013—March 2014- Main point of contact to the Leads. - Communication interface between Leads and Operators. Highlight policy changes and tool bugs to the team, documenting their occurrence so that Quality Control can refer to these. - Identify training needs and communicate policy within the FR team. - Offer support and advice to colleagues regarding procedure and workflow.- Assess colleagues' phone calls weekly and give feedback regarding efficiency and user experience

edition, copyrighting, linking, SEO

Vancouver

Toronto

travail bénévole: promotion du site Internet Balcony Tv Toronto. recherche d'artistes, contact artistes, utilisation de Facebook et de Twitter.

Toronto

gestion d'équipe, gestion de stock, travail sous pression, travail en équipe, service à la clientèle, travail en anglais

Diegem

réalisation de commentaires, de mini sujets, recoupement d'informations, réalisation de critiques,

Bruxelles

vivacité bruxelles :journaliste radio, interviews, participation à la création de dossiers thématiques, réalisation de sujets, enquêtes

Education record

Master En Information Et Communication Orientation Journalisme, Journalism, Satisfaction

Activities and Societies: membre de l'asbl TUL (Théâtre Universitaire de Louvain), membre du kot à projet : Kot planète terre, animatrice.