Clive Bryan Email & Phone Number

Southend-on-Sea, GB

London, United Kingdom

Improving the overall availability of client services by proactively identifying Problems.Analysing historical data to identify and eliminate potential incidents before they occur.Recording and prioritising the problem in order to arrive at a swift and effective resolution.Identifying the underlying root cause of a Problem and initiating the most.

London, United Kingdom

As a member of the Escalations team, dealing with more complex issues for our clients, including those escalated by the Service Desk Team.Deal with critical incidents for the largest clients of the company in order to resolve the problem as soon as possible and carry out root cause analysis if required.Assist members of the Service Desk Team with managing.

London, United Kingdom

On the service desk I dealt with a wide range of technologies including Windows desktop & Server, Active Directory, Exchange, Citrix, VMWare and Juniper.I was a member of serveral dedicated client teams within the Service desk with responsibility for dealing with issues specific to that client and developing customer relationships over the phone.I was the.

Rochford, Essex

Provided support for the company’s customer base via telephone and the email based ticket system. Issues dealt with included server backups and restores, email, MSSQL database requests, SSL certificates, VPN and ADSL.Setup and configuration of customer sales orders including web hosting on Windows and Unix servers, domain registration and transfers.

London, United Kingdom

Provided Desk side support for client employees with hardware and software problems. Setting up and administration of client employee accounts in Active directory and customer database applications.Ensured that client training rooms were 95% incident free. Building and maintenance of client Desktop and laptop PCs and adding these to the correct Active.

Master'S Degree, Computer And Information Systems Security/Information Assurance, Distinction

Bachelor Of Science (Bsc), Computer Science, 1St Class Honours